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Troubleshooting Problems Connecting to Email in Outlook or Outlook Express

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Last Updated: February 17, 2010 9:23 AM

If you experience trouble connecting to your email account using Outlook® or Outlook Express®, there are several steps you can take to troubleshoot the problem.

Before You Start:

You need the names of your incoming and outgoing servers to verify your Outlook and Outlook Express settings. Web-Based Email contains this information.

  1. Log in to Web-Based Email at email.secureserver.net.
  2. From the Help menu, select Email Client Settings.
  3. Make a note of your incoming and outgoing server information.
  4. Continue with the procedures outlined below to troubleshoot.

First, check Account Settings

  1. For IMAP accounts, your settings should be:
    Username
    Your full email address
    Password
    Your email password
    Incoming Mail Server
    Your incoming email server name
    Outgoing Mail Server
    Your outgoing (SMTP) email server name
    Incoming Port
    Without SSL - 143
    With SSL - 993
    Outgoing Port
    Without SSL - one of the following: 25, 80, 3535
    With SSL - 465
    Outgoing Server Requires Authentication
    Enabled
  2. For POP accounts, your settings should be:
    Username
    Your full email address
    Password
    Your email password
    Incoming Mail Server
    Your incoming email server name
    Outgoing Mail Server
    Your outgoing (SMTP) email server name
    Incoming Port
    Without SSL - 110
    With SSL - 995
    Outgoing Port
    Without SSL - one of the following: 25, 80, 3535
    With SSL - 465
    Outgoing Server Requires Authentication
    Enabled

If the problem continues:

  1. See What do I do if I have trouble connecting to my email account?.
  2. You can also refer to one of the following provider tutorials:

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® and Outlook Express® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All rights reserved.