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Specifying Support Options

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Last Updated: October 15, 2007 3:58 PM

You can specify who handles the customer and technical support for your storefront.

To Specify Support Options

  1. Log into the Reseller Control Center.
  2. From the My Customers menu, select Support Options.
  3. If you want us to handle your support requests, select Let us handle all support requests.
    NOTE: You can still specify that you want to handle hosting support for your storefront by checking I would like to handle hosting support.
  4. If want us to handle support for transfers, check Enable Transfer Concierge to handle support.
  5. If you want your company to handle support, select I would like my company to handle all support requests.
    • To use your contact email address and phone number as provided during setup, check Use my contact Email and Phone number. Your information will display to confirm it is correct.
    • In the Support URL field, enter the full email address for the Web site where you will be providing support.
  6. Click Apply.