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Walkthrough: Configuring Order Processing in Quick Shopping Cart

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Last Updated: January 24, 2012 1:38 PM

This article is part three of our Quick Shopping Cart® Walkthrough series, designed to guide you through creating an online storefront using Quick Shopping Cart. Click here to go to the beginning of the series.

Time to Complete: 1 hour.

Once you've added products to Quick Shopping Cart, processing orders involves many external factors. Tax, shipping, and payment options all involve third parties.

Because the configuration is open-ended, this walkthrough uses our imaginary shirt company for examples to better inform your decisions instead of dictating how your store must be configured. The examples show state-based tax, shipping with USPS, and accepting PayPal® payments.

Configuring Taxes

You might find that your online company needs to tax its orders. Quick Shopping Cart can calculate the tax in the customer's shopping cart immediately.

  1. Log in to your Account Manager.
  2. Click Quick Shopping Cart.
  3. On the Quick Shopping Cart page, click Launch next to the Quick Shopping Cart account you want to modify.
  4. From the Set Up menu, in the Operations section, select Taxes.

Quick Shopping Cart handles taxing orders based on one of four options.

NOTE: Laws on e-commerce change often, so be sure to get advice from a tax accountant or attorney.

No Tax — No order placed on your Quick Shopping Cart is taxed.

State-based Tax — Taxation is based on the customer’s shipping address and defined as a percentage based on either state or postal code.

For example, our shirt company is in Arizona and our accountant has advised us we need to charge tax only to our in-state customers. We choose a State-based Tax of 9% and to not charge tax on shipping.

Flat Tax — Every order is taxed a flat percentage.

VAT — Value Added Tax lets you to define the VAT value for individual products.

Choosing Shipping Methods

Once your customers decide which products they'd like to purchase, you need to provide them options for shipping.

Quick Shopping Cart supports flat rate, FedEx, USPS, UPS, and FreightCenter.com. It also supports a custom option that lets you define your own shipping charges, and the option for local pickup.

If you setup FedEx, USPS, UPS, or FreightCenter.com for your shipping option, then you must input your products' dimensions so your shipping charges will be accurate.

  1. Log in to your Account Manager.
  2. Click Quick Shopping Cart.
  3. In the Quick Shopping Cart list, click Launch next to the Quick Shopping Cart account you want to use.
  4. From the Set Up menu, in the Operations section, select Shipping.

Percentage Flat Rate — If you want to charge shipping fees based on a percentage of the order total, click Set Up next to Flat Rate (%).

Fixed Flat Rate — If you want to charge flat rate shipping fees to the order total, click Set Up next to Flat Rate ($).

FedEx — If you have an account with FedEx, click Set Up and follow the on on-screen instructions.

FreightCenter.com — If you sell items that must ship via freight carrier, or bulk items that ship via pallet, click Set Up to set FreightCenter.com as a shipping method and fill out the required information. You must have a FreightCenter.com account, but if you don't already have one you can sign up for a free account directly from the setup page in Quick Shopping Cart.

United States Postal Service — If you want to ship via USPS, click Set Up. Specify any handling fees and the postal code you are shipping from. Selecting Each product ships in a separate package presents options for the handling fee and maximum package weight.

Here, Quick Shopping Cart calculates the shipping cost based on the dimensions of your shipping boxes and the weight of your products. Make sure you add all of your available shipping boxes and select your preferred shipping options.

For example, our shirt company's store is near a United States Post Office, so shipping via USPS is convenient. There's a $3 handling fee per package to cover the cost of labor. Multiple shirts can fit in a single box, so we select Multiple products ship in the same package and apply the handling fee to each package. The maximum package weight isn’t an issue since we’re shipping shirts, so we set it to 70lbs.

UPS — Like FedEx, if you have an account with UPS, click Set Up and complete the on-screen instructions.

Custom Shipping — Custom Shipping allows you to define the shipping cost for each product or multiple products in a single order. For more information, see Setting Custom Options for Price-Based Shipping, Setting Custom Options for Weight-Based Shipping.

Local Pickup — If you have a local office, you can allow customers to pick up products to avoid shipping costs. Local Pickup still allows you to charge a handling fee.

Selecting Payment Options

Every store owner needs to decide how customers can pay for services.

  1. Log in to your Account Manager.
  2. Click Quick Shopping Cart.
  3. On the Quick Shopping Cart page, click Launch next to the Quick Shopping Cart account you want to modify.
  4. From the Set Up menu, in the Operations section, select Payment Options.

A lot of factors can form your decision on which payment options to accept. Most of the details are on the Quick Shopping Cart page itself, but here’s a quick rundown.

PayPal — Unlike a merchant service, PayPal doesn't require a secure certificate (more information on that under Credit Card: Merchant Service) and doesn’t charge a monthly fee. The only requirement is that you have a PayPal Business Account.

Once a customer pays for an order using PayPal, PayPal verifies the transaction and transfers the funds into your PayPal account.

After speaking with several customer service representatives, we decide PayPal is convenient for our customers and us. We set up a Business Account with PayPal and provide Quick Shopping Cart the email address associated with the account.

COD — Cash on Delivery is less common these days, but still has value as a means to allow customers to purchase products even if they do not have, or want to use, a credit card or online wallet service such as PayPal.

Print and Call — Print and Call ordering allows your customer to arrange payment with a credit card over the phone, through a purchase order or some other way.

Credit Card: Merchant Service — Most customers are used to paying on the Web through merchant services; they provide their credit card information and the money is withdrawn directly from their bank account.

Processing credit cards directly from your site requires both a merchant service and a secure certificate.

Merchant Service — For a monthly fee, in addition to a processing fee per transaction, a merchant service processes your store’s credit card transactions. Merchant services handle the transfer of funds from your customers to you.

Secure Certificate — To protect your customers’ credit card information, merchant services require credit card transactions to be protected by a secure certificate, also known as an SSL. Secure certificates prevent theft of your customer’s credit card numbers by encrypting the information sent to the merchant service.

A merchant service does not automatically deposit transactions into your bank account. All transactions must be manually approved. For more information, see How does collecting payment online work?

Start from the beginning with part one: Designing Your Storefront.
Go back to part two: Setting Up Products.