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Requesting Your SSL Certificate

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Last Updated: September 28, 2009 9:29 AM

Once you have purchased your certificate, you can start the certificate request process.

NOTE: You must request your SSL certificate within one year of purchasing an SSL certificate credit. If you fail to do so, the certificate credit expires.

When you request an SSL certificate, you must submit a certificate request to our Certification Authority (CA) partner, which authenticates the identity of your business and/or your domain control before issuing a signed certificate.

To Request Your SSL Certificate

  1. Log in to your Account Manager.
  2. In the My Products section, select SSL Certificates.
  3. Click Use Credit for the specific credit you want to activate.

  4. On the right, click Continue.
  5. In your browser, click Refresh. The screen refreshes and your new credit is identified as New Certificate.

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  6. To the right, click Manage certificate.
  7. If this is your first certificate, you must agree to the Subscriber Agreement.
  8. In the Filters list, click Credits.
  9. Click Request Certificate next to the certificate you want to activate.

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  10. Indicate whether the domain you are requesting the certificate for is hosted with us or with a third party.
    • If your hosting is with us, select the applicable hosting account from the drop-down list. We will generate and submit your Certificate Signing Request (CSR) to the certificate authority and install the signed certificate on your site.

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    • If your hosting is third-party, generate a CSR on your Web server and enter it in the field. Be sure to include the -----BEGIN CERTIFICATE SIGNING REQUEST----- and -----END CERTIFICATE SIGNING REQUEST----- lines.

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      NOTE:For help with generating the CSR, see Certificate Signing Request (CSR) Generation Instructions

  11. Specify your certificate issuing organization. For more information, see Specifying a Certificate Issuing Organization for Your SSL.
  12. Click Next and follow any remaining steps.

When the request is complete, we begin the vetting process. You will receive an email outlining your next steps when this process is complete. The amount of time required for vetting varies depending on the type of certificate purchased.