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Get Support Assistance for your Virtual Dedicated/Dedicated Server

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Last Updated: July 21, 2008 9:46 AM

If you need help with your virtual dedicated/dedicated server, you can describe the nature of the problem in a trouble ticket or launch a live chat session through the Virtual Dedicated /Dedicated Hosting Manager. Alternatively, you may contact Customer Support directly for assistance.

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Launch a Live Chat Session

  1. Log in to your Account Manager.
  2. From the My Products section, select Servers.
  3. Click Launch Manager next to the virtual dedicated/dedicated server account that you would like to manage.
  4. The Virtual Dedicated/Dedicated Hosting Manager opens in a new window.
  5. Click on the Live Chat hyperlink.

Create a Trouble Ticket

  1. Log in to your Account Manager.
  2. From the My Products section, select Servers.
  3. Click Launch Manager next to the virtual dedicated/dedicated server account that you would like to manage.
  4. The Virtual Dedicated/Dedicated Hosting Manager opens in a new window.
  5. Under Support, click Trouble Ticket. The Trouble Ticket Wizard displays.
  6. Enter your contact information, including an email address and phone number.
  7. Enter a summary and a detailed description of your issue under Trouble Ticket Description.
  8. Click Continue.
  9. Review your trouble ticket information and click Submit.