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Frequently Asked Questions

General Articles

Virtual Dedicated/Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

Changing Your Password on a Dedicated or Virtual Dedicated Server

If you forget your server's Remote Desktop (Windows) or SSH (Linux) password, we can...

What if I've reached my virtual dedicated/dedicated server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a...

How Long Does it Take to Set Up My Dedicated Server?

It may take up to 72 hours for the server option to appear in your account. Once this...

How do I run updates on my dedicated server?

All updates regarding patches, software, and bug fixes are the responsibility of the...

Create a Trouble Ticket for Your Virtual Dedicated/Dedicated Server

To Create a Trouble Ticket Log into your Account Manager . Click Servers ....

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Dedicated Server by letting our expert staff...

Rebooting or Requesting a Power Cycle for Your Server

You can request a power cycle of your server in the Virtual Dedicated/Dedicated...

Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a...

Get Support Assistance for Your Virtual Dedicated/Dedicated Server

If you need help with your virtual dedicated/dedicated server, you can describe the...

Binding Additional IP Addresses in My Dedicated Windows Hosting Account

If you have recently ordered additional IP addresses for a dedicated Windows server,...

Modifying Your Server's Add-Ons

You can modify your server's add-ons at any time. NOTE: Add-ons that are not...

Dedicated/Virtual Dedicated Hosting Support Options

Our hosting support team is available to assist you with the management and...

Review Your Virtual Dedicated/Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a...

Can I Run Windows Update on My Dedicated Windows Servers?

Yes. You are the only person who is using your dedicated server. It is yours to do...

Purchase Additional Bandwidth for Your Virtual Dedicated/Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a...

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Can I partition my Windows Dedicated or Virtual Dedicated Server?

You can partition the second, non-primary hard drive of any Windows dedicated server...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

Create a Form Mailer for Windows Virtual Dedicated/Dedicated Servers

Some of the information in this article is advanced material we make available as a...

Configuring External Web Access on Your Windows Server

Configuring your Windows® server for External Web Access lets you browse the...

Update DNS on Your Dedicated/Virtual Dedicated Server

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

Canceling Your Server

If you no longer need your server, you can cancel it. WARNING: Once you cancel...

Requesting an SMTP Relay Limit Increase for Your Virtual-Dedicated or Dedicated Server

In order to request an SMTP relay limit increase for your virtual dedicated or...

Setting up Your Server

Once you have purchased your server, you can finish setting it up in the Hosting...

What software is installed on my Windows dedicated server?

The following software is installed on your Windows dedicated server after setup:...

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

Request Additional IP Addresses for Your Virtual Dedicated/Dedicated Server

All of our servers include up to 3 IP addresses with the account. You are allocated...

How to FTP to Your Server

With an an FTP (or File Transfer Protocol) program, you can connect to a remote server...

Reset Your Dedicated Server's Password

If you cannot remember the root password for your dedicated server, we will need to...