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Frequently Asked Questions

Get Support Assistance for Your Virtual Dedicated/Dedicated Server

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Last Updated: January 24, 2012 1:38 PM

If you need help with your virtual dedicated/dedicated server, you can describe the nature of the problem in a trouble ticket or launch a live chat session through the Virtual Dedicated /Dedicated Hosting Manager. Chat is available 24 hours per day, 7 days per week. Alternatively, you may contact Customer Support directly for assistance.

Contact us by Phone

(480) 505-8877 24x7 Technical Support & Sales

(480) 505-8855 24x7 Billing Support

Launch a Live Chat Session

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Next to the server you want to use, click Launch.
  4. Click Live Chat.

Create a Trouble Ticket

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Next to the server you want to use, click Launch.
  4. Under Support, click Trouble Ticket. The Trouble Ticket Wizard displays.
  5. Enter your contact information, including an email address and phone number.
  6. Enter a summary and a detailed description of your issue under Trouble Ticket Description.
  7. Click Continue.
  8. Review your trouble ticket information and click Submit.