What do I do if I am having trouble connecting to my email account through Outlook or Outlook Express?
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Last Updated:
September 24, 2009 10:39 AM
If you experience trouble connecting to your email account using Outlook® or Outlook Express®, there are several steps you can take to troubleshoot the problem.
First, check Account Settings
- For IMAP accounts, your settings should be:
- Username
- Your full email address
- Password
- Your email password
- Incoming Mail Server
- Your incoming email server name
Click here to learn how to determine this value - Outgoing Mail Server
- Your outgoing (SMTP) email server name
Click here to learn how to determine this value - Incoming Port
- Without SSL - 143
With SSL - 993 - Outgoing Port
- Without SSL - one of the following: 25, 80, 3535
With SSL - 465 - Outgoing Server Requires Authentication
- Enabled
- For POP accounts, your settings should be:
- Username
- Your full email address
- Password
- Your email password
- Incoming Mail Server
- Your incoming email server name
Click here to learn how to determine this value - Outgoing Mail Server
- Your outgoing (SMTP) email server name
Click here to learn how to determine this value - Incoming Port
- Without SSL - 110
With SSL - 995 - Outgoing Port
- Without SSL - one of the following: 25, 80, 3535
With SSL - 465 - Outgoing Server Requires Authentication
- Enabled
If the problem continues:
- See What do I do if I have trouble connecting to my email account?.
- You can also refer to one of the following provider tutorials:
NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook® and Outlook Express® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All rights reserved.