Close Window x

Frequently Asked Questions

Help Center Search

Troubleshooting Articles

Why does my email account show that it is pending setup: validating MX records?

When setting up an email account, you may receive the "pending setup: validating MX...

What do I do if I have trouble connecting to my email account?

If you are having trouble connecting to your Web-Based Email account using an email...

Why does my email account show that it is Pending Setup: MX  Error?

When setting up an email account, if the system cannot verify your email account is...

How do I prevent the phishing filter from blocking my email messages?

If your email message is being blocked by the phishing filter, you can resolve the...

Why am I getting bouncebacks for messages I did not send?

If you are receiving a large number of bouncebacks for emails that you did not send,...

What if I Can't Get Outlook to Work With my Email Account?

You can use Microsoft Outlook® to compose, receive, and send email messages, but...

Cómo configurar programas de correo clectrónico usando su PC o teléfono móvil.              

To view this article in English click here . En Resumen: Quiere usar su correo...

What is Reverse DNS?

Reverse DNS is name resolution that looks up an IP addresss to obtain a domain name,...

Why does some email I send get bounced back with the error message 554?

The reason the email was blocked may vary. If a sender encounters this type of...

Email Account Limitations

Through the course of using your Web-Based Email account, you may encounter the...

Why am I Getting the SMTP Error Message?

Your email was blocked because your account may not be ready. When you set up your new...

Why is the Web-Based Email Rich Text composer not loading properly in IE6 and IE7?

If you are using Web-Based Email in Internet Explorer 6 or Internet Explorer 7 and...

Why does some email I send get bounced back with the error message 553?

The reason the email was bounced may vary. Emails can bounce if an address is spelled...

Why is my POP3 account not working with Windows Vista?

On some networks, Windows Vista® may not allow you to download large email...

Making Sense of Email Clients; Desktop and Mobile              

Haga clic aquí para ver este artículo en español. Here's...