Help Center

When you set up your email account, you selected the number of "Relays Per Day" that you wanted to use. Make sure that the number is not set to zero or that you have not exceeded the specified number of relays. To verify your SMTP Relay settings see Checking your SMTP Relay Settings.

When you set up your Outlook account, you entered specific settings for your servers, user information, and port settings. If these settings are not accurate, your account will not work properly.

If you experiences problems sending mail, delete any messages in your Outbox, and restart Outlook before changing your SMTP port.

To Access Your Outlook Account Settings

1. Log into Outlook.
2. From the Tools menu, select Email Accounts.
3. Select View or change existing email accounts and click Next.
4. Select the account you want to change and click Change.
5. In the Internet settings window, verify that the following fields are correct.

6. Login Information

   
   User Name
   Your full email address

   Password
   Matches your email account password

   Incoming mail server

   IMAP - imap.secureserver.net
   POP - pop.secureserver.net

   Incoming Port

   IMAP without SSL - 143
   IMAP with SSL - 993
   POP without SSL110
   POP with SSL995

   Outgoing mail server(SMTP)

   Without SSL - one of the following: 25, 80, 3535
   With SSL - 465

   NOTE Some Internet service providers (ISP) employ a firewall that prevents relays from using port 25. If your account is not working, try one of the other port numbers. If none of them work, you may need to use your ISP's outgoing server.

MX (mail exchange)records route email messages across the Internet. They direct email messages to the server(s) approved to accept messages for your domain name. If your MX records do not point to approved servers, your email cannot reach you.

There are several tools, such as the Email Test tool found at www.dnsstuff.com that you can use to check your MX records. Once you select a method for checking your MX records, confirm that they are:

• Mail exchanger = smtp.secureserver.net., MX preference = 10
• Mail exchanger = mailstore1.secureserver.net., MX preference = 50

If your MX records do not match these, you can reset your MX records.

To Reset Your MX Records

1. Log in to your Account Manager.
2. In the My Products section, click Domain Manager.
3. Click the domain name that contains the MX record you want to change.
4. On the Domain Details page, under the Total DNS section, click Total DNS Control. The Total DNS Control page opens.
5. In the MX (Mail Exchange) section, click Reset to Default Settings.

Some firewall and antivirus security settings might prevent Outlook from working properly. You may have to allow pop-ups from Outlook, adjust your site blocker settings, or change other settings. Try changing your security settings to allow emails to be sent and received.