What do I do if I have trouble connecting to my email account?
If you are having trouble connecting to your Web-Based Email account using an email client, there are several troubleshooting steps you can take.
Check Your SMTP Relay Settings
Make sure you have set up SMTP Relay in your email account. For more information about setting up SMTP Relay, see Checking your SMTP Relay Settings.
Check Your Mail Server Names
- Incoming mail server
- Outgoing mail server used for SMTP relaying
Check Your Port Settings
- Without SSL
- Incoming Port
- IMAP - 143
POP - 110
- IMAP - 143
- Outgoing (SMTP) port
- One of the following: 25, 80, 3535
- Incoming Port
- With SSL
- Incoming Port
- IMAP - 993
POP - 995
- IMAP - 993
- Outgoing (SMTP) port
- 465
- Incoming Port
Check for Email or Email Account Problems
NOTE: See Email Account Limitations for maximum email and attachment size as well as other limitations that may affect your ability to send email.
- Check the size of your message
- Check the number of email addresses on the email
- Make sure you haven't exceeded your daily relay limit
One relay consists of one email message sent to each person using the SMTP service. So if you send one email message to 30 people, it counts as 30 relays. Relays are counted on a daily basis and your daily allotment is reset each night between midnight and 2:00 A.M., Arizona time.
Check Information on Setting up Your Email Account to Work with a Specific Email Client
- Setting up Your IMAP or POP Address in Microsoft Outlook 2007
- Setting up Your IMAP or POP Address in Outlook Express
- Setting up Your IMAP or POP Address in Mozilla Thunderbird
- Setting up Your IMAP or POP Address in Microsoft Entourage
- Setting up Your IMAP or POP Address in Apple Mail
NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.