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Frequently Asked Questions

General Articles

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Dedicated Server by letting our expert staff...

Adding Bandwidth Overage Protection to My Account

Here's the Lowdown: In the Support section of the Hosting Control Center , you...

Can I change the time zone on my Windows virtual dedicated server?

No, you cannot permanently change the time zone setting on your Windows® virtual...

How long does setting up my virtual dedicated server take?

Setting up your server can take up to 29 hours. It may take up to 24 hours for the...

Virtual Dedicated Hosting Systems Explained

Virtual Dedicated Servers offer affordable flexibility for sites that need full...

Create a Trouble Ticket for Your Virtual Dedicated/Dedicated Server

To Create a Trouble Ticket Log into your Account Manager . Click Servers ....

Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a...

Rebooting or Requesting a Power Cycle for Your Server

You can request a power cycle of your server in the Virtual Dedicated/Dedicated...

What can I do with a virtual dedicated server?

Compared to shared hosting accounts, a virtual dedicated server offers you more power...

Generating a Strong Password

A password is your first and last line of defense in computer security. Typically...

Get Support Assistance for Your Virtual Dedicated/Dedicated Server

If you need help with your virtual dedicated/dedicated server, you can describe the...

Can I partition my Windows Dedicated or Virtual Dedicated Server?

You can partition the second, non-primary hard drive of any Windows dedicated server...

Virtual Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

Modifying Your Server's Add-Ons

You can modify your server's add-ons at any time. NOTE: Add-ons that are not...

Update DNS on Your Dedicated/Virtual Dedicated Server

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Review Your Virtual Dedicated/Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a...

Requesting an SMTP Relay Limit Increase for Your Virtual-Dedicated or Dedicated Server

In order to request an SMTP relay limit increase for your virtual dedicated or...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

Purchase Additional Bandwidth for Your Virtual Dedicated/Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

Verifying Domains in Google Webmaster Tools

Using Webmaster Tools you can access crawl statistics, recent queries, errors, and...

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

Can I install Windows patches on my Virtual Dedicated Server?

Your ability to install patches on your Windows® virtual dedicated server depends...

Canceling Your Server

If you no longer need your server, you can cancel it. WARNING: Once you cancel...

How to FTP to Your Server

With an an FTP (or File Transfer Protocol) program, you can connect to a remote server...

How do I get help with my virtual dedicated server?

If you need help with your virtual dedicated server account, you can describe the...

Virtual Dedicated/Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

Setting up Your Virtual Dedicated Server

Once you have built and purchased your virtual dedicated server, you can finish...

What if I've reached my virtual dedicated/dedicated server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a...

Is there a way for me to start over with my virtual dedicated server?

If, at any time, you want to revert to a clean setup on your virtual dedicated server,...

What software do you install on my Windows virtual dedicated server?

The software installed on your Windows® virtual dedicated server depends on when...

Request Additional IP Addresses for Your Virtual Dedicated/Dedicated Server

All of our servers include up to 3 IP addresses with the account. You are allocated...

Patching Your Virtual Dedicated or Dedicated Server

To protect yourself from security vulnerabilities, it is incredibly important to patch...

Changing Your Password on a Dedicated or Virtual Dedicated Server

If you forget your server's Remote Desktop (Windows) or SSH (Linux) password, we can...

Is there functionality that is not available to my Windows virtual dedicated server?

Due to the nature of virtualization software, some system functionality is not...

Reset Your Virtual Dedicated Server's Password

To Reset Your Virtual Dedicated Server's Password Log in to your Account Manager...