Get Support Assistance for Your Virtual Dedicated/Dedicated Server
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Last Updated:
December 28, 2009 10:25 AM
If you need help with your virtual dedicated/dedicated server, you can describe the nature of the problem in a trouble ticket or launch a live chat session through the Virtual Dedicated /Dedicated Hosting Manager. Chat is available 24 hours per day, 7 days per week. Alternatively, you may contact Customer Support directly for assistance.
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Launch a Live Chat Session
- Log in to your Account Manager.
- From the My Products section, select Servers.
- Click Launch Manager next to the virtual dedicated/dedicated server account that you would like to manage.
- The Virtual Dedicated/Dedicated Hosting Manager opens in a new window.
- Click on the Live Chat hyperlink.
Create a Trouble Ticket
- Log in to your Account Manager.
- From the My Products section, select Servers.
- Click Launch Manager next to the virtual dedicated/dedicated server account that you would like to manage.
- The Virtual Dedicated/Dedicated Hosting Manager opens in a new window.
- Under Support, click Trouble Ticket. The Trouble Ticket Wizard displays.
- Enter your contact information, including an email address and phone number.
- Enter a summary and a detailed description of your issue under Trouble Ticket Description.
- Click Continue.
- Review your trouble ticket information and click Submit.