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Frequently Asked Questions

Plesk Articles

Can I customize the appearance of Parallels Plesk Panel?

You can customize the user interface of Parallels Plesk Panel using one of the...

Can I brand the Parallels Plesk Panel interface with my own logo?

Parallels Plesk Panel lets you brand the interface with your own logo. This will...

Unlocking Your Parallels Plesk Panel Account on a Windows Server

Following a number of unsuccessful login attempts, Parallels Plesk Panel locks your...

Getting Started with Your Windows Server Using Parallels Plesk Panel

This guide will assist you in getting started with your Windows Virtual Dedicated...

Why can't I see the IP Addresses that I purchased for my server in Parallels Plesk Panel?

Use the "Reread IP" function in Parallels Plesk Panel to display your new or...

Connecting to MySQL in Parallels Plesk Panel

To Connect to MySQL Log in as "admin" on your Parallels Plesk Panel account....

Do you disable any Parallels Plesk Panel features on your virtual dedicated servers?

The VPN and Firewall Parallels Plesk Panel options are currently disabled on all...

Accessing Parallels Plesk Panel on Your Virtual Dedicated Server

The Parallels Plesk Panel enables simple, convenient management of your dedicated...

Getting Started with Your Server Using Parallels Small Business Panel

This guide will assist you in getting started with your server running the Parallels...

Why do I receive an error when using Parallels Plesk Panel FTP Domain Backup?

Some of the information in this article is advanced material we make available as a...

Installing an SSL Certificate in Parallels Plesk Panel

Once your certificate has been issued, you can download it. For more information, see...

Adding a Domain Name and Creating a Website in the Parallels Small Business Panel

Adding a domain name to the Parallels Small Business Panel is the first step toward...

Why doesn't Parallels Plesk Panel start?

If your Parallels Plesk Panel service is not running under the Local System account...

Setting up DNS with Your Parallels Plesk Panel 10 Server and Domain with Us

There are three steps to setting up DNS for websites hosted on your dedicated or...

Setting up Users and Defining Roles in the Parallels Small Business Panel

As an administrator in the Parallels Small Business Panel, you can create users and...

Retrieving Your MS SQL Database Admin Password

Some of the information in this article is advanced material we make available as a...

Enabling Web Statistics in Parallels Plesk Panel

If you use Parallels® Plesk Panel on your server, you can enable its Web...

Setting up Email Using the Parallels Small Business Panel

Email addresses are automatically created when you create a new user in the Parallels...

Why can't I log in to Parallels Plesk Panel Webmail?

If your password is rejected when you log in to Webmail, your email might be disabled....

Why does Dr.Web AntiVirus send me notification emails?

Dr.Web® AntiVirus restricts licensing to 15 email addresses. If you set up more...

Setting up Nameservers for the Parallels Small Business Control Panel

The Parallels Small Business Panel automatically creates a zone file for any domain...

Setting up a Data Source in ColdFusion

Some of the information in this article is advanced material we make available as a...

I upgraded Parallels Plesk Panel, why isn't my correct Parallels Plesk Panel license displaying?

After you purchase an upgrade for Parallels Plesk Panel, you need to log in to...

Applying Microsoft Database Engine (MSDE) Service Pack 4

Some of the information in this article is advanced material we make available as a...

How do I customize Script Dir on my server running Parallels Plesk Panel?

Some of the information in this article is advanced material we make available as a...

Upgrading to Parallels Plesk Panel on Your Virtual Dedicated Server

If you previously purchased your virtual dedicated server without a control panel, you...

How do I enable CDO.MESSAGE with MailEnable?

Some of the information in this article is advanced material we make available as a...

How do I patch MailEnable on my Windows Parallels Plesk Panel server?

Some of the information in this article is advanced material we make available as a...

Adding SpamAssassin to Your Parallels Plesk Panel Server

SpamAssassin Anti-Spam Software provides a configuration interface for spam rules,...

Changing Your Plesk Login Lock Time

You can change the amount of idle time Parallels Plesk Panel allows before logging you...

Why is Webmail in Parallels Plesk Panel 8.1 for Fedora 4 or CentOS 4 not working?

Symptom: Webmail in Parallels Plesk Panel 8.1 for Fedora 4 and CentOS 4 doesn't work...

Setting up File Sharing on the Parallels Small Business Panel

Using file sharing on the Parallels Small Business Panel lets users within the...

Setting up Domains in Parallels Plesk Panel

Using Parallels Plesk Panel, you can add a domain to your dedicated or virtual...

Plesk for Windows Quick Reference Guide

This Quick Reference guide will help you to get started with Parallels Plesk Panel for...

Adding and Modifying DNS Records in Parallels Plesk Panel

You can use Parallels Plesk Panel to add or modify the DNS records for domain names...

Setting up Email Accounts in Parallels Plesk Panel

You can use Parallels Plesk Panel to set up POP3 email accounts for your domain. Log...

Update DNS on Your Dedicated/Virtual Dedicated Server

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or...

Accessing Your Parallels Plesk Panel Webmail

If you have Webmail enabled in Parallels Plesk Panel, you can access your email at:...

Recovering Your Parallels Plesk Panel Password on a Windows Server

If you forget your Parallels Plesk Panel password on your Windows server, you can use...

Accessing Your Parallels Plesk Panel Web Stats

If you have Web stats enabled in Parallels Plesk Panel, you can access the Web...

Plesk Pack Features for Your Server

You can add the following features to your server running Parallels Plesk® Panel...