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Setting up Nameservers for the Parallels Small Business Control Panel

The Parallels Small Business Panel automatically creates a zone file for any domain...

Update DNS on Your Dedicated/Virtual Dedicated Server

If you have a Windows dedicated server running Plesk 8.6 or lower or are using the DNS...

Plesk for Windows Quick Reference Guide

This Quick Reference guide will help you to get started with Plesk for Windows. You...

Upgrading to Plesk on Your Virtual Dedicated Server

If you previously purchased your virtual dedicated server without a control panel, you...

Can I brand the Plesk interface with my own logo?

Plesk allows you to brand the interface with your own logo. This will replace the...

Accessing Your Plesk Webmail

If you have Webmail enabled in Plesk, you can access your email at: http://webmail....

Where can I find more information about Plesk?

For comprehensive Plesk documentation, visit the SWsoft website. Linux-based...

Modifying or Adding DNS Records in Plesk

You can use Plesk to add or modify the DNS records for domains hosted on your server....

Can I recover the Plesk password on my Windows virtual dedicated server?

Yes. If you forget your Plesk password on your Windows server, you can use the...

Getting Started with Your Windows Server Using Plesk

This guide will assist you in getting started with your Windows Virtual Dedicated...

Why can't I see the IP Addresses that I purchased for my server in Plesk?

Use the "Reread IP" function in Plesk to display your new or additional IP addresses....

Setting up File Sharing on the Parallels Small Business Panel

Using file sharing on the Parallels Small Business Panel lets users within the...

Setting up Email Using the Parallels Small Business Panel

Email addresses are automatically created when you create a new user in the Parallels...

Setting up Users and Defining Roles in the Parallels Small Business Panel

As an administrator in the Parallels Small Business Panel, you can create users and...

Adding a Domain Name and Creating a Website in the Parallels Small Business Panel

Adding a domain name to the Parallels Small Business Panel is the first step toward...

Getting Started with Your Server Using Parallels Small Business Panel

This guide will assist you in getting started with your server running the Parallels...

How do I Customize Script Dir on my Virtual Dedicated/Dedicated Hosting Plesk Servers?

Plesk configures the httpd.include file for each domain for overall site security. As...

Setting up an Email Account in Plesk

You can use Plesk to set up POP3 email accounts for your domain. Log in to Plesk as...

Setting up a Domain in Plesk

Using Plesk, you can add a domain to your dedicated or virtual dedicated server. In...

Unlocking Your Plesk Account on a Windows Server

Following a number of unsuccessful login attempts, Plesk will lock your user account...

Accessing Plesk on Your Virtual Dedicated Server

The Plesk control panel enables simple, convenient management of your dedicated...

Why can't I log in to Plesk Webmail?

If your password is rejected when you log in to Webmail, your email may be disabled....

I upgraded Plesk, why isn't my correct Plesk license displaying?

After you purchase an upgrade for Plesk, you need to log in to Plesk on your server...

Why do I receive an error when using Plesk FTP Domain Backup?

If you encounter an error when attempting a Plesk FTP backup of your domain (during...

Why doesn't my Plesk control panel start?

If your Plesk Control Panel service is not running under the Local System account log...

How do I enable CDO.MESSAGE with MailEnable?

To send an email with Active Server Pages requires a component such as CDO.MESSAGE,...

Changing Your Plesk Login Lock Time

To Change the Login Lock Time for Your Plesk Control Panel Open a Web browser and...

Can I customize the look and feel of the Plesk control panel?

You can customize the user interface of the Plesk control panel using one of the...

Applying Microsoft Database Engine (MSDE) Service Pack 4

To apply MSDE service pack 4 to your Windows virtual dedicated or dedicated server...

Setting up Your SSL Certificate in Plesk for Windows

Once your certificate has been issued, you will receive an email message containing...

Retrieving Your MSSQL Database Admin Password

NOTE: This password was randomly created by Plesk during configuration. To...

Why is Webmail in Plesk 8.1 for Fedora 4 and CentOS 4 not working?

Symptom: Webmail in Plesk 8.1 for Fedora 4 and CentOS 4 doesn't work as expected or...

Add SpamAssassin to Plesk Control Panel

SpamAssassin Anti-Spam Software provides a configuration interface for spam rules,...

Do you disable any Plesk features on your virtual dedicated servers?

The VPN and Firewall Plesk options are currently disabled on all of our virtual...

Accessing Your Plesk Web Stats

If you have Web stats enabled in Plesk, you can access the Web statistics for your...

Connecting to MySQL

To Connect to MySQL Log in as "admin" on your Plesk account. From...

Setting up a Data Source in ColdFusion

NOTE: You may have to modify your /etc/hosts file in order for ColdFusion...

How do I patch MailEnable on my Windows Dedicated or Virtual Dedicated Plesk server?

Plesk for Windows automatically installs the MailEnable email program by default....