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Frequently Asked Questions

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FAQ Articles

Do I need Server Gated Cryptology (SGC) to conduct secure transactions?

No, you don't need Server Gated Cryptology (SGC) to conduct secure transactions. SGC...

What happens if my SSL validation fails?

If we cannot authenticate the information you submit for an SSL request, the...

Redeeming a Standard Single Domain SSL Certificate in the Hosting Control Center

An SSL certificate authenticates the identity of your website to visiting browsers and...

Protecting My Site Against the SSL Vulnerability in Debian GNU/Linux

A recently exposed security flaw in the version of OpenSSL distributed with Debian...

How long does it take to issue an SSL certificate?

Many factors determine how long it takes to issue an SSL certificate, such as...

How do I check my SSL Status?

Your SSL Status represents the status of any Standard Single Domain SSL certificate...

How do I know my secure certificate is safe from vulnerabilities?

Our Certificate Authority validates the identity of an entity purchasing an SSL...

How do I install an intermediate certificate?

After your SSL certificate is issued, you will receive an email with a link to...

Renewing Your SSL Certificate

Renewing your SSL is a multiple-step process that varies depending on your certificate...

How do I get a Domain Authorization Letter?

Certain business matters, such as requests for Secure Sockets Layer (SSL) certificates...

What happens if I don't install intermediate certificates?

If you don't install the intermediate certificates with your issued SSL certificate,...

Viewing the Progress of Your SSL Certificate Request

You can monitor the status and progress of your SSL certificate request in your...

Requesting a Domain Authorization Letter from Domains By Proxy

When you request a Secure Sockets Layer (SSL) certificate from us, we must verify your...

What is an intermediate certificate?

Intermediate certificates provide maximum browser and server coverage to ensure...

Uploading Documents for Your SSL Request

While your request for an SSL certificate is being vetted, you might need to provide...

Setting up a SSL for Intel vPro

If you are using an Intel® vPro™ server, purchase a Deluxe SSL certificate...

Which browsers and devices are your SSL certificates compatible with?

The following browsers and devices work with our SSL certificates. This means users...

Requesting a Standard SSL Certificate              

After you purchase an SSL certificate, activate the SSL credit to request a new...

Why do I have to re-validate my information for an SSL certificate?

In order to maintain your SSL certificate, you need to re-validate your information...

Resolving Warnings About Allowing SSL v2?

If you run a PCI compliance scan or you're trying to configure your server, you may...

What is your criteria for accepting Domain Authorization Letters?

If we cannot verify the certificate requestor's domain control (i.e., we cannot find...

Finding the SSL You Need

Some websites or server configurations require a specific type of SSL. Use these...

HTTP vs. HTTPS

HTTP, or hypertext transfer protocol, is the way a Web server communicates with...

Using a Standard SSL Certificate on an Aliased Domain in Shared Hosting?

You cannot use a standard SSL because standard SSLs only work properly with the domain...

What does my SSL Status mean?

An SSL certificate authenticates the identity of your website to visiting browsers and...

Using SSL Certificates on an Internal Server

If the SSL certificate is for an internal server that is not World Wide...

What Is the encryption strength of your SSL certificates?

All of our SSL certificates support high-grade 256-bit encryption. The actual...

Recognizing Secure Certificates as Valid on Palm OS Devices

Palm devices cannot communicate with servers that have SSL certificates installed that...

What is the difference between a Deluxe and a Standard SSL Web Server Certificate?

The primary difference between a Deluxe SSL certificate and a Standard SSL certificate...

Resolving Errors with Your CSR

When you generate your certificate signing request (CSR) and put it into our online...

What is the difference between a Deluxe High-Assurance and a Standard SSL Certificate?

The main difference between the Deluxe High-Assurance and Standard SSL Certificates...

Resolving an Invalid Key Length Error

To help keep your site secure, we require a 2048 bit key length. If you receive an...

Is there a vetting process for the Cisco Intercompany Media Engine Certificate?

To use a Cisco Intercompany Media Engine Certificate you must have a Cisco Unified...

Why is my secure site not displaying the "padlock" icon in the browser's status bar?

The padlock icon might not display in your browser's status bar, or you might receive...

Finding Certificate Information for an SSL Certificate

An "https://" prefix in the URL and a key or padlock icon in the browser's status bar...

How long does it take to issue a Cisco Intercompany Media Engine Certificate?

The Cisco Intercompany Media Engine Certificate appears as a credit in your account...

Installing Your SSL Certificate

When your certificate is signed and issued, you will receive an email message with...

What information do you validate, and why?

Our authentication process ensures the highest level of trust. Only through thorough...

Can I use the Cisco Intercompany Media Engine Certificate as a regular SSL certificate?

The Cisco Intercompany Media Engine Certificate does not function as a regular...

How will my customers know that my site is secure?

Most Internet users identify an "https://" prefix in the URL and a key or padlock icon...

Verifying a Certificate's Validity on Your Computer

When an application receives digitally signed or secured content from the Internet,...