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Frequently Asked Questions

Uploading Documents for Your SSL Request

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Last Updated: January 31, 2012 10:28 AM

While your request for an SSL certificate is being vetted, you might need to provide certain documents such as articles of incorporation, personal identification, or domain authorization letters.

You can submit the documentation by faxing or emailing it to us for review, however, uploading the documents to your SSL account is the easiest and most secure method.

Scan the documents and save the files on your computer. Save the files in a read-only format, such as .pdf or .jpg, then upload the documents to your account.

To Upload Documents for Your SSL Request

  1. Log into your Account Manager.
  2. Click SSL Certificates.
  3. Click Launch for the certificate you want to manage.
  4. From the Filters list, click Pending Requests then select the domain for which you want to upload documents.
  5. In the Progress area, click What's the hold up? If we require documentation from you, the documentation is listed along with an upload form.
  6. Use the upload function to locate and upload the necessary documents.

After you upload the documents, we will review the information and email you with further details.