Frequently Asked Questions

Canceling a Pending Certificate Request

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Last Updated: January 31, 2012 10:28 AM

If you submitted your SSL certificate request for the wrong domain name, you can cancel the pending request. If you cancel before the request is approved, the certificate credit is restored to your account and you can re-use it.

To Cancel a Pending Certificate Request

  1. Log into your Account Manager.
  2. Click SSL Certificates.
  3. Click Launch for the certificate you want to cancel.
  4. In the Filters list, click Pending Requests.
  5. Click the certificate for which you want to cancel the request.
  6. On the right, next to Status, click Cancel.
  7. Click Yes to confirm.