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Frequently Asked Questions

Troubleshooting Articles

Why am I getting the error 'This folder cannot be displayed' when I browse to the Web Folder for my Online File Folder?

If Windows cannot find the Web Folder you created for your Online File Folder®,...

Why can't I proceed past the User Agreement after I select I Accept?

You must scroll through the User Agreement until you reach the end of the agreement in...

After copying or moving files in my Online File Folder Web Folder, there is an error that one or more files may not have been copied.

If you received an error that one or more of your files may not have been copied when...

Can you restore a deleted file from my Online File Folder?

We can restore deleted files that are less than 30 days old and on our backup servers....

Why can I not copy files into my Online File Folder Web Folder? Windows reports that there was an error copying the file.

An error like this is usually due to a lack of storage space in your Online File...

Why can't I access Online File Folder?

You may not be able to access the Online File Folder® application because your...