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Frequently Asked Questions

FAQ Articles

What is the upload limit for my Online File Folder?

You can upload as many files or folders to your Online File Folder® at one time as...

How can I increase my Online File Folder plan size?

Your Online File Folder® account comes with varying amounts of storage space,...

What are Quick Find folders in Online File Folder?

Use Quick Find folders to easily locate images and videos you upload to Online File...

What's the best format for uploading videos to Online File Folder?              

There are several. With certain file types, Online File Folder® displays Quick...

Can I preview files I upload to Online File Folder?

Yes. You can preview ASF, AVI, FLV, M2V, M4V, MOV, MPEG, MPG, MTS, QT, WMV and MP4...

Can I view how many times a shared file has been downloaded?

Yes. When you are logged in to Online File Folder® you can hover over the Public...

Why associate an email address with your Online File Folder account?

You can email files to other users through Online File Folder®—without...

What is a trusted site in Internet Explorer?

A trusted site is a website that you trust not to damage your computer. If you set...

Is Online File Folder compatible with my computer?

Because Online File Folder® offers a Web-based interface, you can use it with any...

What file formats can I upload to my Online File Folder?

You can upload any file type that you choose to your Online File Folder®, but you...

What is Online File Folder?

Online File Folder® is a browser-based application that allows you to store and...

Why do I need to move my Video.ME and Photo Album content?

We're removing the default folders in Online File Folder® that stores your content...