Close Window x

Frequently Asked Questions

Other Languages: Español

FAQ Articles

Are proxy servers required for outbound connections from my shared hosting account?

No, proxy servers are not required for outbound shared hosting connections as of...

What software do you install on your Linux hosting accounts?

This is the Web software, and versions, on our Linux hosting servers: Operating...

Transferring Your Hosting Account

Moving your hosting account feels as scary as moving into a new house. Because it...

Can I configure MIME types on my Linux Hosting Account?

You can configure MIME types on your Linux hosting account using a .htaccess file....

Who Needs a Dedicated IP Address?

Most shared hosting users have little need for a dedicated IP address. However, a...

Adding or Removing a Dedicated IP Address from Your Hosting Account

With shared hosting, many websites use the same IP address. You might require your own...

Can I run Magento on shared hosting?

You can run Magento® on shared hosting, however, shared hosting will not give an...

Common Web Page Errors

You might see these error messages while browsing the Internet, or they might have...

Finding Your Hosting Account's IP Address              

You might need to use your hosting account's IP address to upload files using an FTP...

Can I use exec cmd or exec cgi in my SSI or SHTML files?

For security reasons, we do not let you use exec cmd or exec cgi in your SSI or...

What is the European Data Center?

Our European data center is just like our US based data centers, it's just located in...

Switching Your Hosting Account Operating System              

If you find that you need to switch the operating system of your hosting account, you...

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS...

Should I choose a Windows or Linux hosting account?

The type of hosting you need depends on what kind of development language or database...

Do your shared hosting accounts support streaming video?

Streaming video is delivered directly from a Web server to an onscreen video player....

What is the maximum allowed connections for your Shared Hosting Accounts?

Our Web Hosting accounts limit the maximum number of connections at one time....

How is my bandwidth usage calculated?

Bandwidth usage is a measure of website traffic. It is comprised of two traffic...

4GH Frequently Asked Questions

4GH® (Fourth-Generation Hosting) is a flexible hosting platform that matches...

How many files can a shared hosting directory hold?

Your shared hosting account's directories can hold up to 1,024 files. This limit...

Explanation of Hosting-Related User Accounts

During your hosting account purchase, set up, and management, you create a number of...

How many folders can I create in my hosting account's root?

The number of files and subdirectories in a given directory should be limited to a...

Which components does my hosting support?

Here's the Lowdown: For your Web site to fully function, your hosting may need to...

Identifying, Removing, and Preventing Malware on Your Hosting Server

Malware comes in many forms, from an unwanted ad reappearing on your site to an...

What file displays when someone browses to my domain name?

When a visitor types your domain name in to their browser they are automatically...

What MIME types does my Windows hosting account support by default?

You can configure MIME types using a web.config file if you are running IIS 7.0. For...

Can I order a hosting account if I live outside the United States?

You can order Web hosting even though you don't live in the United States, unless you...

What does Error Opening Domain mean?

If you receive this error, you must change the domain name's DNS through the account...

Finding Your Hosting Account's Absolute Path

Your absolute hosting path specifically points to your hosting account on our server's...

What does my SSL Status mean?

An SSL certificate authenticates the identity of your website to visiting browsers and...

Redeeming a Standard Single Domain SSL Certificate in the Hosting Control Center

An SSL certificate authenticates the identity of your website to visiting browsers and...

What if I don't know HTML? Can I still create a Web site?

There are a number of tools available that will help you create a website even if you...

How do I check my SSL Status?

Your SSL Status represents the status of any Standard Single Domain SSL certificate...

What is a Dedicated IP?

A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively...

What type of hosting account do I have?

Many of our hosting accounts offer different features from one another. Fortunately,...

What is bandwidth?

Bandwidth measures the amount of data that passes between a website and the rest of...

Removing Dedicated IP Addresses from Your Hosting Account

You can remove a dedicated IP from your hosting account. To Remove the Dedicated IP...