Help Center

1. Log in to your Account Manager.
2. Click Web Hosting.
3. Next to the hosting account you want to use, click Launch.
4. Complete the following fields, and then click Finish:
   • Enter domain — Enter the domain name you want to use.
   • FTP user name — Use the automatically generated user name, or click Change, and then enter the FTP user name you want to use.
   • Password & Confirm password — Enter the password you want to use to access your hosting account with FTP and to log in to the Hosting Control Center directly.
   • (Optional) SSL credits — If you have SSL credits in the same account as the domain name you want to use, select the SSL credit you want to use with this hosting account.

We'll email you when the account is ready.

Once the hosting is set up, put your files on our servers. Moving files between your local computer and your hosting with us is done via File Transfer Protocol (FTP). To make this easy, use our Web-based Java FTP Client.

NOTE: While you should be able to upload and download simple files without a problem, this FTP client is not designed for transferring large amounts of data. If you need to transfer a lot of files, use a standard FTP client or the Hosting Control Center FTP File Manager.

To Use the Hosting Control Center Web-based Java FTP Client

1. Log in to your Account Manager.
2. Click Web Hosting.
3. Next to the hosting account you want to use, click Launch.
4. In the Content section of the Hosting Control Center, click the Java FTP Client icon.
5. If a security certificate window displays, click Yes to accept the certificate and open the FTP program.
6. You can transfer files back and forth from your local system to your hosting account (remote system) using the arrows in the middle of the Java FTP client.

Now that you uploaded the files, use Preview DNS to preview a test version of the site without letting anyone else see it.

The Preview DNS feature is enabled by default on our hosting accounts, but only lasts for 14 days. If it expires, you can re-enable it by:

1. Logging in to your Account Manager.
2. Click Web Hosting.
3. Next to the hosting account you want to use, click Launch.
4. In the Account Summary panel, click View to display your primary domain's DNS information.
5. If Preview DNS is enabled, click Preview my site.

Once it's set up, you can access it using:

http://coolexample.com.previewdns.com where "coolexample.com" is your domain name.

Once you verify your site is functioning correctly using Preview DNS, you can point your domain to our Web hosting. Your domain's nameservers control which hosting company provides its webhosting. The nameservers are always changed at your domain's registrar — the company through which you registered the name itself. This isn't always the current host!

If you have your domain name registered through us, you can set your nameservers in the Domain Control Center.

To Set the Nameservers for Your Domain Registered through Us

1. Log in to your Account Manager.
2. Next to Domains, click Launch.
3. Select the domain names you want to modify.
4. Click Nameservers.
5. Select I have a hosting account with these domains.
6. Click OK.

NOTE: Remember that it usually takes about 4-8 hours for .COM and .NET domains and about 24-48 hours for all other domain extensions before nameservers on other networks are able to access the information after the central registry gets it. This period is referred to as the propagation period.

If you don't have your domain name registered through us, you need to update your nameservers with your domain name's registrar. For information on which nameservers to use for your account, see Setting Nameservers for Your Domain Names.