Help Center—Knowledge Base and FAQ

Account Management Articles

Why are my free email accounts showing an expiration date?: Free email accounts are linked to a service, such as a domain or a hosting account....
Moving a Free Email Account to a Paid Plan: To Move a Free Email Account to a Paid Plan in the New Email Control Center ...
Changing Your Email Account Password: To Change Your Email Address Password in the New Email Control Center Log in...
Forwarding Email Messages to Another Account: You can purchase email forwarding accounts to set up extra email addresses without...
Setting Up a Catch-all Email Account: A catch-all email account is an address assigned to receive all messages addressed to...
Deleting Email Forwarding Addresses from your Account: You can delete any or all of the email forwarding addresses that you created for your...
Deleting Email Addresses from your Account: You can delete any or all of the email addresses that you created for your Web-Based...
Sending a Carbon Copy of Email Messages to other Addresses: You can set up your email account to send a carbon copy of all email received by this...
Upgrading or Downgrading Your Email Account Plan: To Upgrade or Downgrade Your Email Account Plan Log in to your Account Manager ....
Renaming Account Folders in the Email Control Center: The account folders in the Email Control Center are named in the order you purchase...
Editing Your Email Address Settings: Once an email address is set up in our system, you may edit your settings at any time...
Adding Storage Space to Your Email Plan: You can add storage space to your email plan by purchasing additional disk space. This...
Applying Additional Disk Space to Your Email Address(es): If you need more storage space for your email plan, you can purchase additional disk...
What MX records do I use if I am hosting my domain with another provider?: If you are not hosting your domain with us, but are using an email account purchased...
Searching in the Email Control Center: The Email Control Center has a search function to make it easier to find specific...
Managing Email Accounts: This guide will help you to manage your email account(s) using the Email Control...
Can I use your email account if I host my domain name with Network Solutions, Inc.?: Yes, but you will have to direct your Mail Exchange (MX) records to point to our...
Can I use your email account if I host my domain name with Yahoo?: Yes, but you will have to direct your Mail Exchange (MX) records to point to our...
Can I use your email account if I host my domain name with 1&1?: Yes, but you will have to direct your Mail Exchange (MX) records to point to our...
Can I use your email account if I host my domain name with Register.com, Inc.?: Yes, but you will have to direct your Mail Exchange (MX) records to point to our...
Can I use your email account if I host my domain with eNom, Inc?: Yes, but you will have to direct your Mail Exchange (MX) records to point to our...
How do I retrieve my email messages if I manage my DNS elsewhere?: If you're experiencing problems retrieving your email, please update your DNS zone...
Can I use your email account if I host my domain with another registrar?: Yes, but you will have to change your Zone records (MX and CNAME) with your registrar....
What do I do With the Message Subject Field in my Email Account's Auto-Responder?: The "Message Subject" field is a custom field you can add to your auto...
What do I do with the "From Name" field in my email account's auto responder?: The "From Name" field is a custom field you can add to your auto responder...
Updating Your MX Records: If you are hosting a domain with us but have your email account hosted elsewhere, you...

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