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Related Articles

• Deleting Email Forwarding Addresses from your Account
• What do I do with the Message Subject Field in My Email Account's Auto-Responder?
• Sending a Carbon Copy of Email Messages to other Addresses
• What do I do with the "From Name" field in my email account's auto responder?
• Upgrading or Downgrading Your Email Account Plan
• Updating Your MX Records
• Renaming Account Folders in the Email Control Center

How do I retrieve my email messages if I manage my DNS elsewhere?

If you're experiencing problems retrieving your email, please update your DNS zone file entries as follows:

MX Modifications:
MX 0 - smtp.secureserver.net.
MX 10 - mailstore1.secureserver.net.

Cname modifications:
Map mail.XXXInsertDomainHereXXX to pop.secureserver.net
Map email.XXXInsertDomainHereXXX to email.secureserver.net

After your DNS provider has entered these records, please allow 4-8 hours for .COM and .NET domains and about 24-48 hours for all other domain extensions for these changes to complete.

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