Frequently Asked Questions

Requirements for Adding Site Analytics to a Subdomain or Non-Primary Hosted Domain

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Last Updated: June 7, 2011 3:38 PM

You can set up separate Site Analytics accounts for each subdomain and non-primary domain name you host with us. This means you can track your subdomain or non-primary domain name sites separately from the primary account they are under. However, this feature has certain requirements in order to work:

A Site Analytics account Set Up for Your Primary Domain Name
Before adding Site Analytics to an aliased domain or non-primary domain, you must affiliate the primary domain with a Site Analytics account. Once you add the primary domain to a Site Analytics account, all aliased domains or non-primary domains are available to add to another Site Analytics account. For more information about adding Site Analytics to your primary domain, see Setting up Site Analytics.

Accounts Hosted with Us
To use Site Analytics with any subdomain or non-primary domain name, all of the accounts must be hosted with us. Even if your primary account is hosted with us, if your subdomain or non-primary domain is hosted elsewhere, you cannot set it up with a Site Analytics account.

Individual Site Analytics Accounts Set Up for Each Subdomain or Non-Primary Domain Name
You must have a separate Site Analytics account for each subdomain or non-primary domain name you want to track. For more information, see Adding Site Analytics to a Subdomain or Non-Primary Hosted Domain.

Do Not Use the Primary Account's Root Directory
Your subdomain or non-primary domain name should not point to the root directory of the primary account. While you are not prevented from setting up your hosting accounts this way, Site Analytics does not show these domains in the Add Site list. To work with Site Analytics, you must direct the subdomain or non-primary domain to a specific folder in the primary hosting account. For more information, see Managing Your Hosting Account Domains.

A Unique Subdomain and Non-Primary Domain Name Path
If you have multiple subdomains or non-primary domain names pointing to the same subdirectory in the primary hosted account, you can only set up one of those domains in a Site Analytics account. To track information for multiple subdomains or non-primary domain names, point each one to a unique directory in the primary hosting account.

Note: For Site Analytics to work on a subdomain or non-primary domain name, you should enable real-time stats. If you ever change the settings on the primary domain name, Site Analytics stops working on the subdomain or non-primary domain names unless real-time stats is enabled.

For additional information on working with Site Analytics, see What happens if I remove my primary domain Site Analytics account?