Frequently Asked Questions

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FAQ Articles

What is Value Added Tax?

In accordance with European Union Directive 77/388/EEC, Value Added Tax applies only...

Retrieving Your Customer Login Information

To log in to your account you need to have your customer number and password. If you...

Actioncasts

We have assembled the Actioncasts below to help you become familiar with your products...

Which products are subject to Value Added Tax?

The following goods and services fall within the definition of those that are taxable...

I updated my email address on my account, but am still getting messages at my old address.

There are three email addresses associated with your account: your main account...

Glossary of Technical Terms

Terms beginning with A-C AAAA record AAAA Records store a 128-bit...

Site Terms Glossary

Terms beginning with A-F Account Executive/Account Exec The Account Exec...

Descripciones de nuestros productos.

A – D E – M N – Z API Reseller...

Why do I have to pay Value Added Tax?

If you are a resident of any country within the European Union (EU), you are required...

Logging into Your Account

You log into the Account Manager to access your account-specific products and...

Why did I receive an email message with my customer number?

If you received one email message with your customer number, it is possible that...

Help Glossaries

Our products and services are user-friendly and make creating your Web presence a...

What are the Value Added Tax rates for the EU member states?

In accordance with European Union Directive 77/388/EEC, the following are the VAT...

Can I have multiple VAT IDs?

Yes. Each of the payment methods associated with your account can have a different VAT...

Guides

These getting started guides will help you set up and become familiar with your...