Frequently Asked Questions

Welcome to the New and Improved Account Manager

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Last Updated: July 18, 2008 11:28 AM

My Account

The new Account Manager page makes it easy to navigate our site and manage your products and services. With the newly designed layout, all of your navigation links are consistent on every page, so you can get to any page from anywhere within the Account Manager.

Welcome to the Account Manager

The first time you log in to the new Account Manager, you see the Welcome banner at the top of the page.

Follow the link to take the tour of the new and improved Account Manager. Select "Don't show me again" to hide this welcome message.

Accessing the Account Manager

To access the Account Manager (My Account), you must first log in.

To log in to your account, in the My Account section on the GoDaddy.com, Inc. site, enter your Customer number or Login name and Password, and then click Secure Login.

If you are already logged in, the log in fields do not display. In this case, click the My Account link.

Am I logged in?

When you are on the Account Manager page, there is a simple way to verify that you are logged in.

On the left side of the page, the top section should read "Welcome, Name!" In that section, your customer name and customer number display.

If this section is labeled "Log in to My Account" and shows the Secure Login fields, then you are not logged in.

Your Account Notifications

Account Notifications include important information regarding your account, including expiration notices for your products and services, notices if your credit card on file is expiring, notice of unused credits and in-store credits, as well as messages regarding pending changes or changes made to your customer account.


Account Manager Menus

The expandable menus on the left side of your Account Manager page make it easy to navigate through your account and manage your products and services. This side menu is constant on every page within the Account Manager.

My Products

The My Products section lists all products and services that you purchased or received as a promotional or free credit in your customer account. Click the links in the My Products section to access the manager page for each product or service that you have.

Free Products

The Free Products list was previously located in the All Products section of the Account Manager. We no longer display the All Products section. Therefore, you can find your list of free products in the My Products section.

My Account

The My Account section provides access to areas that allow you to manage your customer account. From this section you can see your account settings, credit card and payment information, order history, renewing items, available downloads, free ad credits, as well as other features and services.

Recommended Products

The Recommended Products section displays other products and services that you have not yet purchased that may complement the products and services you already own. For more information on how these products and services may benefit you, ask one of our sales and support representatives.

My Renewals

The My Renewals section is a quick look at and access to all of the products and services that you have coming due for renewal soon.


Product Management Pages

Your product management pages are virtually the same as they were before we redesigned the Account Manager. The only difference is that we made the new navigation menus constant on the left of all pages. You still have the same view of your accounts and credits.

New Look for Product Management Pages

For example, the Manage Email page lists your email accounts and credits as it always has. However, now you have easy access to other pages in your Account Manager using the navigation menus on the left.


Product Advisor

Not sure what you need to get your Web site or online business started. Check out our Product Advisor. We can help you determine what your product needs are based on a few easy questions.

Accessing the Product Advisor

To access the Product Advisor, just click on the Not Sure where to start? image.

Using the Product Advisor

Answer a few easy questions and we'll help you determine what you need to purchase to get your web site started, get your small online business up and running, or simply build your online presence.


Account Manager Pods

The remaining areas on the Account Manager home page are made up of various "pods." Our pods contain small tools or views into other applications that you will find easy to use and helpful when managing your account and navigating the world of the Internet.

Go Daddy Connections

Go Daddy Connections is a small business community. You can interact with other small business owners, get ideas for your business, and share your experiences.

Go Daddy LIVE

Go Daddy LIVE is Bob Parsons' own radio show. You can listen to previous shows and find out what's new and exciting in the world of the largest domain name provider.

Bob's Blog

We have also provided a quick link directly to Bob's blog. Find out what Bob has to say today.

Your Shopping Cart

If your shopping cart is empty, you see a message to this effect.

If you placed items in your shopping cart that you have not yet purchased, these items display here. If you need assistance completing your purchase transaction, feel free to contact our Sales and Support department to assist you in making your purchases.

Searching

Quickly and easily perform a site search.

Looking for a new domain name? Search from here to see if your name is available.

Accessing Webmail and your Calendar

If you have a Webmail and/or Online Group Calendar account with us, you can use these quick links to go straight to your account and check your email and calendar events.

Checking your TDNAM Auctions

If you have a Domain Name Aftermarket account, you can watch your auctions from here, and even check the bids you won. Note that this view only displays the top three of your current auctions.