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Frequently Asked Questions

FAQ Articles

Am I charged for incoming faxes?

You are only charged for incoming faxes through Fax Thru Email if you have a toll-free...

What happens if I run out of pages for my Fax Thru Email account?

When you use all of your pages, you'll see a message when you log in to your Fax Thru...

Which file formats does Fax Thru Email support?

Fax Thru Email supports most common file formats. Look below for the extension of the...

About Faxing

You can send faxes through your Fax Thru Email account or through your email client...

Can I send faxes to an international fax number?

You cannot send international faxes using Fax Thru Email, with the exception of...

What is a trusted site in Internet Explorer?

A trusted site is a website that you trust not to damage your computer. If you set...

What is Fax Thru Email?

Fax Thru Email provides you with your own fax number and enables you to send fax...

Can I cancel my Fax Thru Email account and purchase a new one with the same fax number?

No, you cannot get the same fax number if you cancel your Fax Thru Email account and...

What are the system requirements for Fax Thru Email?

The Fax Thru Email service is a Web-based application that lets you send fax messages...

Can I choose my Fax Thru Email fax number?

We do not offer the ability to select a specific fax number when purchasing or setting...

How am I billed for faxes to an 800 number?

All outgoing faxes and incoming faxes sent to an 800 number are billed per minute....