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Frequently Asked Questions

FAQ Articles

Reports of Spam or Excessive Bouncebacks Will Result in the Suspension of Your Account

Express Email Marketing® accounts are suspended if there are multiple reports of...

What is an Express Email Marketing survey?

An Express Email Marketing® survey is a single Web page containing a series of...

Do surveys I create or the responses I receive affect my emails/year count?

No. Your emails per year count for your Express Email Marketing® account is not...

I am currently on a yearly Express Email Marketing plan. Will I continue to renew my plan on a yearly basis?

Yes. As long as you renew your account — manually or through auto-renewal...

Can I use a suppression file with Express Email Marketing?

Yes. This option is available through the Express Email Marketing control panel,...

What is a campaign mailing?

With Express Email Marketing, you can create campaign mailings, or email messages, to...

How many email messages can I send to each subscriber if I have the 500-Email Economy Express Email Marketing plan?

With Express Email Marketing &reg you can send as many email messages as you want...

What is a confirmed opt-in policy?

Express Email Marketing® uses a confirmed opt-in policy to ensure, by email, that...

What is Preview/Spam check?

Email systems, Internet Service Providers, and individuals increasingly use software...

What are HTML and text email campaigns?

You can format messages in HTML or plain text. By creating HTML-formatted email...

What are standard and custom questions?

You can capture basic demographic information about your subscribers using standard...

What are interest groups in Express Email Marketing?

In Express Email Marketing® you can organize and target your subscribers'...

What are Express Email Marketing Subscription Management pages?

Subscribers can process an unsubscribe request and update their Express Email...

What are the rules for sending confirmation messages?

Subscribers who opt-in to your Express Email Marketing® mailing list through your...

What are Express Email Marketing email notices?

Express Email Marketing® sends email notices to subscribers when they join your...

How does spam affect my Express Email Marketing campaign?

Spam is unsolicited email or junk mail, however, not all unsolicited email is spam. A...