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Frequently Asked Questions

Managing Subscribers Articles

Searching for Subscribers or Groups of Subscribers in Express Email Marketing

In Express Email Marketing®, you can search for a specific subscriber or group of...

Removing Subscribers from Express Email Marketing

As your subscriber and client base changes, you can remove subscribers from your...

Removing a Group of Subscribers in Express Email Marketing

You can remove a group of subscribers from an imported file instead of removing...

Exporting Subscriber Lists in Express Email Marketing

Exporting your Express Email Marketing® subscriber list into a CSV file lets you...

What are subscriber statuses?

You can view the status of your Express Email Marketing® subscribers on the...

Adding Subscribers to Your List Manager in Express Email Marketing

You can add subscribers or import your subscriber list into Express Email...

What is a subscriber?

Subscribers are customers, members, contacts or any individuals who gave you...

What is the difference between an Active and Unverified status in Express Email Marketing?

In Express Email Marketing®, "Active" status indicates subscribers whose email...

How does the Express Email Marketing List Import affect my current subscribers?

You can expedite the creation of your Express Email Marketing® subscriber base by...

What are the formatting guidelines for importing files in Express Email Marketing?

Consider the following when importing a customer list into Express Email...

What is the difference between a disabled subscriber and a subscriber removed from the list database?

In Express Email Marketing®, a disabled status indicates the last campaign mailing...

What file types can be imported to create subscriber lists in Express Email Marketing?

Using Express Email Marketing® you can import customer mailing lists from any CSV...

Migrating Subscribers from Confirmation Required to Unverified in Express Email Marketing

To update the status of Confirmation Required subscribers, you must export your...

Editing Subscriber Information in Express Email Marketing

Once you add subscribers to your Express Email Marketing® subscriber database, you...

Importing Existing Customer Lists in Express Email Marketing

To expedite the creation of your Express Email Marketing® subscriber base, update...

Viewing Subscriber Lists in Express Email Marketing

You can view the full list of email addresses for people who subscribed to your...

Viewing Subscriber Profiles in Express Email Marketing

Through the Express Email Marketing® application, you can view an individual...