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Frequently Asked Questions

Migrating Subscribers from Confirmation Required to Unverified in Express Email Marketing

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Last Updated: January 31, 2012 11:20 AM

To update the status of Confirmation Required subscribers, you must export your Express Email Marketing® subscriber list, and then re-import it. This re-import changes the status from Confirmation Required to Unverified.

NOTE: "Confirmation Opened," "Confirmation Pending," and "Disabled" subscribers will remain in their respective statuses, regardless of exporting and re-importing the list. Also, "Confirmation Opened" and "Confirmation Pending" subscribers will not receive a new confirmation message. For more information, see How does the list import change affect my current subscribers?.

To Export a Subscriber List in Express Email Marketing

  1. Log in to your Account Manager.
  2. Click Express Email Marketing.
  3. On the Express Email Marketing page, click Launch for the account you want to modify.
  4. Click List Manager, and then click Export List.
  5. Select from the following criteria:
    • Interest Groups — Public and/or private interest groups.
    • Demographics to Export — Standard and custom questions. Questions vary depending on the standard and custom questions you added to your surveys and campaigns.
    • Subscriber Options — Subscriber options (Confirmed, Confirmed Date, and Confirmed IP).
  6. To compress your exported file in .ZIP format, under Export Options, select Compress file.
  7. Select one of the following:
    • Download now — Download the .CSV or .ZIP file when processing is complete
    • Send the results via email — When finished, send the .CSV or .ZIP file as an attachment in an email message. Large lists may take several minutes to process.
  8. Click OK.

Once you export the list, you must re-import it into Express Email Marketing.

To Import a Subscriber List

  1. Log in to your Account Manager.
  2. Click Express Email Marketing.
  3. On the Express Email Marketing page, click Launch for the account you want to modify.
  4. Click List Manager, and then click Import List.
  5. Click Browse, locate and select the file you want to import, and then click Import File.
  6. To update any existing records with the addresses in your import list, select Update existing records.

    NOTE: This will likely remove any information your subscribers may have added to their profiles themselves.

  7. To specify the imported file contains column headings, select First row includes column headings.
  8. From the Select Delimiter list, select the delimiter used to separate column values.
  9. To change a column heading, select from the list of available options or select Ignore Column.
  10. In the Interest Groups section, select the interest group to associate with the imported subscribers, if any.
  11. Click OK.

When the list is updated, Express Email Marketing notifies you by email.