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Frequently Asked Questions

Working with Email Designer Articles

Scheduling an Express Email Marketing Campaign

After you create and personalize an Express Email Marketing® campaign, you can...

Resending an Express Email Marketing Campaign

You can resend an Express Email Marketing® campaign to contacts who did not...

Working with the Image Gallery in Express Email Marketing

The Express Email Marketing® image gallery gives you access to thousands of...

Attaching Files to Campaigns

You can attach files, up to 10 MB in size, to your Express Email Marketing®...

Saving Email Campaigns as Drafts

While creating your Express Email Marketing® campaign, you can save the campaign...

Personalizing Your Campaign Email Messages

You can add specific subscriber information to the subject line or body of an Express...

Performing a Spam Check in Express Email Marketing

The Express Email Marketing® spam analysis feature searches your entire campaign...

Forwarding Campaigns to New Subscribers

As you add new subscribers, you can send a previously sent Express Email...

Finishing Partially Sent Campaigns

If you purchase additional Express Email Marketing® email credits to accommodate a...

Editing the Text Version of HTML Campaigns in Express Email Marketing

Express Email Marketing® automatically generates a text-based version of your...

What are some guidelines for using Microsoft Word files and text?

When copying and pasting campaign content from Microsoft Word (or other applications...

Creating Email Campaigns Using Custom HTML

Express Email Marketing® provides a number of professionally designed templates...

Glossary for The "Old" Campaign Editor in Express Email Marketing

NOTE: To use the old campaign editor, click Switch to old editor on the Edit Email...

Creating Text-Only Campaigns

You can create text-only campaigns in Express Email Marketing®, as well as HTML...

Understanding Hard and Soft Bounces in Email Campaigns

A hard bounce occurs when Express Email Marketing® sends a campaign email to an...

Checking for Spelling Errors

Check the spelling in your Express Email Marketing® campaign to ensure you present...

Glossary for the Campaign Editor in Express Email Marketing

You can use the command buttons in the Express Email Marketing® campaign editor to...

Selecting Campaign Recipients in Express Email Marketing

After you create an Express Email Marketing® campaign, you can select the...

Scheduling Campaigns

After creating your Express Email Marketing campaign, you can schedule the launch...

Sending Test Campaigns in Express Email Marketing

You can send a test campaign using your Express Email Marketing® account. You can...

Creating an Express Email Marketing Campaign

With Express Email Marketing®, you can create email campaign mailings to send to...

Working with Images in Express Email Marketing

When creating a campaign in Express Email Marketing®, you can add images from the...