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Frequently Asked Questions

Troubleshooting Articles

Why did I receive an email stating my campaign has been suspended due to unverified addresses?

Express Email Marketing® detected an excessive number of invalid email addresses...

Is there a subscriber limit in Express Email Marketing?

With Express Email Marketing®, you are paying for the number of emails you send,...

What happens if I try to send more emails than my plan allows?

Express Email Marketing® provides you with an estimate of the total number of...

Why has my Express Email Marketing account been suspended because of spam?

We suspended your Express Email Marketing® account because we received too many...

Why has my Express Email Marketing Account been suspended?

We provide you with specific instructions for setting up your Express Email...

Can I use CSS in the HTML code for my Express Email Marketing campaign?

Because some email clients do not support CSS styles, you should not include CSS in...

Why can't I access Express Email Marketing?

You may not be able to access the Express Email Marketing® application because...

Pasting from Microsoft Word into an Express Email Marketing Campaign

When pasting from Microsoft Word® directly into an Express Email Marketing®...