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Frequently Asked Questions

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FAQ Articles

Do you offer an API reseller plan?

Yes, we do offer an API reseller plan that will easily integrate into your existing...

Who sets the product pricing for my Reseller storefront?              

You do. We supply you with a minimum and maximum retail price. Within that range, you...

How do I decide which products to offer from my Reseller store?

By default, your Reseller store includes every available product. You can shorten the...

How do I market to my customers?

As a reseller, you are in a prime position to market your products to an Internet-wide...

Receiving Commission from Your Reseller Plan

Use this guide to understand reseller commission payment policies. Domestic...

Understanding Accounts in the Reseller Program

The Reseller program is pretty flexible when it comes to how you set up and manage...

What are your buy rates?

We have the best buy rates in the industry. Your buy rates are based on the type of...

What happens to my customers if I cancel my reseller account?

If you cancel your Reseller account or decide not to renew it, we will move all your...

What is pay-per-click advertising?

An alternative and/or supplement to search engine optimization, pay-per-click (PPC)...

What products can I sell through my reseller plan?

Basic and Pro resellers can sell any or all of the following products: Domain...

Who will be listed as the registrar for domain names registered through my reseller storefront?

We have set up our reseller plans to list your company as the registrar for most Whois...

What happens if my customer cancels a product or service?

If a customer cancels a product or service, there will be no further renewals and...

Can I make products available at wholesale price on my Reseller site?

Yes. Your Reseller storefront was designed to allow for "discount customers." Once a...

What reports are available with my reseller account?

The Basic and Pro Reseller accounts include the following invaluable reporting tools:...

Do I need to purchase a merchant account for my turnkey Reseller?

No, all of our turnkey Reseller plans come with a shopping cart and credit card...

Changing the Operating System for the Free Hosting Account for Your Reseller Plan

Your Reseller plan comes with a free hosting account, which remains active as long as...

Can I use links in my storefront's Flash header?

You can use links in your reseller storefront's Flash® header, however, the link...

Selecting a Color Theme for Your Reseller Storefront

Selecting a custom color theme is the fourth step in setting up your Reseller...

Do you charge sales or transaction fees?

Yes. We charge a 2.5% credit card fee (applied to the sum of all products purchased)...

What payment methods can my Reseller storefront accept?              

We make it easy for you to accept online payments on our secure Reseller sites. The...