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Frequently Asked Questions

Clearing Your Browser's Cache

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Last Updated: August 31, 2011 4:10 PM

Clearing your browser's cache might help alleviate many problems including:

  • Failing log in attempts to any website
  • Out of date information displaying on a website
  • Slow Web browser performance

Before clearing your cache, log out of any websites you're currently logged in to.

To Clear Your Cache in Google Chrome™

  1. Open the Tools menu, and select Clear Browsing Data.
  2. Select Empty the cache.
  3. From the Clear data from this period list, select Everything.
  4. Click Clear Browsing Data.

To Clear Your Cache in Internet Explorer®

  1. Open the Tools menu, and select Internet Options.
  2. Click on the General tab in the dialog box.
  3. Under Browsing History, click Delete...
  4. Select Temporary Internet Files and History, and Cookies and any other private data you want to delete.
  5. Click Delete.

To Clear Your Cache in Mozilla Firefox®

  1. Open the Tools menu, and select Clear Recent History.
  2. In the Details list, select Cache, and any other private data you want to delete.
  3. Click Clear Now.

To Clear Your Cache in Mozilla Firefox 4.0

  1. Open the History menu, and select Clear Recent History.
  2. Select Cache, and select time range Everything.
  3. Select any other private data you want to delete.
  4. Click Clear Now.

To Clear Your Cache in Netscape®

  1. Open the Edit menu, and select Preferences.
  2. Expand the Advanced menu by clicking on the plus sign (+).
  3. Select Cache, and click Clear Cache.
  4. Click OK.

To Clear Your Cache using Firefox® on a Macintosh®

  1. Open the Tools menu, and select Clear Recent History.
  2. In the Details list, select Cache, and any other private data you want to delete.
  3. Click Clear Now.

To Clear Your Cache using Safari® on a Macintosh®

  1. Open the Safari menu.
  2. Select Empty Cache.
  3. In the Dialog box, click Empty.