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Moving a Domain out of Your Account

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Recently Updated: November 17, 2009 9:27 AM
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Here's the Lowdown: If you want to move a domain from one account with us to another, you are in the right place to get started - it's called an Account Change. If you need to move a domain to a different registrar, see Transferring Domains to Another Registrar.

This procedure is the first step in the domain move process between accounts with us. Once you finish these steps, the owner of the receiving account will get an email with instructions for confirming the move.

NOTE: The domain move must be confirmed within 10 days. After that time, the transaction times out and must be re-initiated through this process. For details on confirming a domain move, see Accepting a Domain Into Your Account.

Moving a Domain Out of Your Account

  1. Log in to your Account Manager.
  2. In the My Products section, click Domain Manager.
  3. Use the checkbox(es) to select the domain name(s) you want to move.
  4. Click Account Change.
  5. In the New registrant's Customer # or login name field, enter the new owner's account login information.

    NOTE: When choosing Enter new details (see below), the new owner's Customer # or login name field is optional. For other choices, the field is required. If entered, the value must match information on file in the receiving account.

  6. In the New registrant's email and Confirm email fields, enter the email address for the new owner.
  7. In the Domain's contact information list, select one of the following:
    Enter new details
    Contact information for the new registrant.
    Use details from specified customer account
    Uses contact information from the account you entered in the New registrant's Customer # or login name field.
    Do not change
    Retains the contact information currently assigned to the domain you are moving.
  8. Activate Keep the current name servers for this domain to retain the current name servers. If this is not activated, the domain(s) will be parked when activated in the new account.
  9. Click Next.
  10. If you selected Enter new details, complete the following, and then click Next:
    (Optional) Organization
    The organization with which the new registrant is affiliated, if any.
    I certify that the specified organization...
    Indicates you agree that the organization will be the legal registrant.
    First name and Last name
    The new registrant's first and last name.
    Address 1 and 2
    The new registrant's street address.
    Country
    The country in which the new registrant resides.
    City, State, Postal Code
    The registrant's city, state, and ZIP Code.
    Phone
    The registrant's phone number.
    (Optional) Fax
    The registrant's fax number.

    NOTE: A list of the services that will be canceled once the domain is removed from your account displays. You cannot reverse a cancellation.

  11. Read the Domain Name Change Registrant Agreement, and if you agree to the terms, select I have read and agree to the Domain Name Change....
  12. If you understand that to transfer your domain during this 60-day period, you should decline the Change of Registrant and transfer your domain first, select I understand that, if I want to transfer this domain....
  13. Click Finish.