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Managing Your Hosted Exchange Email Mailboxes

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Recently Updated: March 16, 2010 9:23 AM

You can set up as many mailboxes as your Hosted Exchange Email plan allows. You can set up mailboxes in multiple organizations using the same Hosted Exchange Email plan. However, each organization must have its own domain. Organizations may have more than one domain, but domains cannot be used by more than one organization.

Adding Mailboxes

You can add mailboxes to your organizations, up to the total number of mailboxes allowed for your plan. The same email address cannot be added to multiple organizations.

To Add a Mailbox

  1. Open the folder of the Organization for which you want to add a mailbox.
  2. Open the Mailboxes folder.
  3. Above your list of Email Addresses, click Add Mailbox.
  4. On the Select Organization page:
    1. From the Select an Organization list, select the organization in which you want to add the mailbox.
    2. From the Plan list, select the Hosted Exchange Email plan from which you want to create the mailbox.
    3. Click Next.
  5. On the Configure Mailbox page:
    1. Enter a User name for the address, and select a domain from the Domain list.
    2. Enter and confirm a password for the email address.
    3. Indicate how much disk space you want to allocate to the mailbox.
    4. Click Next.
  6. On the Confirm Configuration page:
    1. Verify the organization and plan you selected are correct.
    2. Verify the email address and mailbox information you entered is correct.
  7. Click Finish.

Editing Email Addresses and Mailboxes

If necessary, you can change an email address by changing the user name or the domain associated with the mailbox. You can also update the settings for the mailbox.

To Edit an Email Address or Mailbox Settings

  1. Open the folder of the Organization that contains the email address or mailbox you want to modify.
  2. Open the Mailboxes folder.
  3. In your list of Email Addresses, select the email address that you want to modify, and then click the Edit icon.
  4. (Optional) To change the email address, in the Edit Mailbox section, you can change the User Name or Domain.
  5. (Optional) To change the amount of disk space you want to allocate to the mailbox, specify the new amount in the Space for this Mailbox field.
  6. Click OK.

Resetting the Password for Email Addresses

If a user loses their password or if the security of their password is compromised, you can reset their password for them.

To Reset an Email Address Password

  1. Open the folder of the Organization that contains the email address for which you want to reset the password.
  2. Open the Mailboxes folder.
  3. In your list of Email Addresses, select the email address for which you want to reset the password, and then click the Reset Password icon.
  4. In the New Password field, enter the new password.
  5. Click OK.

Deleting Mailboxes

If you delete a mailbox, that email address is removed from all distribution lists, etc. on which it is included.

To Delete a Mailbox

  1. Open the folder of the Organization that contains the mailbox you want to delete.
  2. Open the Mailboxes folder.
  3. In your list of Email Addresses, click the Delete icon for the email address you want to remove.
  4. In the Confirm Delete section, select Delete selected Mailbox(es).
  5. Click OK to verify you want to delete the email address and its mailbox.

Changing Your Email Display Name

You can change the "From" name that displays to recipients when you send email in the Hosted Exchange Email control panel.

To Change Your Email Display Name

  1. Open the folder of the Organization that contains the email address or mailbox you want to modify.
  2. Open the Mailboxes folder.
  3. In your list of Email Addresses, select the email address that you want to modify, and then click Contact Info.
  4. Enter your contact information, and then click OK. Your First Name and Last Name are your display name.