Close Window x

Frequently Asked Questions

Help Center Search

Why can't I access Mobile Mail?

Print this Article
Comment on this Article
Last Updated: October 26, 2009 3:12 PM

You may not be able to access the Mobil Mail application because your security settings are set too High. To access the application, you can either change the security level to Medium or add the application's URL to your Trusted Sites list.

To Add Mobile Mail to Your Trusted Sites

  1. In Internet Explorer, from the Tools menu, click Internet Options.
  2. Click Security.
  3. Click Trusted Sites.
  4. In the Security level for this zone box, check your security level. You may need to do one of the following:
    • If it is set to High, use the slider to change it to a Medium or lower security level.
    • If it is set to Custom, click Default Level, and then use the slider to change it to a Medium or lower security level.
  5. Click the Sites button.
  6. Clear the Require server verification check box.
  7. In the Add this website to the zone field, type the following for North American email accounts:
    • http://mobilemail.secureserver.net
      http://mm.mobilemail.secureserver.net.
  8. Type the following for European accounts:
    • http://mobilemail.europe.secureserver.net
      http://mm.mobilemail.europesecureserver.net.

    NOTE: If you aren't sure where your email account is hosted, you can verify your email settings or contact your email administrator. Click here for help finding your email settings to determine your region.

  9. Click OK.
  10. On the Internet Options window, click OK.