Close Window x

Frequently Asked Questions

Other Languages: Español

Getting Started Articles

Resetting Your Hosting Account Password (FTP Password)

If necessary, you can use the Hosting Control Center to change the password for your...

Can I edit my Web site's content without having to FTP?

Yes, you can create new and edit existing files through the File Manager in your...

Setting up Your Hosting Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Compressing Web Pages for Faster Load Times

Compression is a simple, effective way to save bandwidth and speed up your website in...

Canceling Your Hosting Account

Canceling your hosting account removes your website's files from our servers. Be sure...

Transferring Your Hosting to Us

This guide assists you in transferring your hosting from another company to us. You...

Upgrading or Downgrading Your Hosting Account

If you find that you need additional space, bandwidth, or features for your website,...

What does it mean to host a domain?

Hosting (also known as website hosting or Web hosting) is the business of housing,...

Where can I find my customer number?

You can find your customer number in the Welcome section of your Account Manager....

Getting Started with Your Hosting Account

This guide assists you in getting started with your hosting account. You may download...

Choosing a Hosting Plan

The operating system of your hosting account determines what scripting languages and...

How long does it take to set up, upgrade, or downgrade my hosting?

Linux Initial setup of your Linux shared hosting takes 24-48 hours. Setup...

Troubleshooting FileZilla FTP Connections

If you have problems establishing an FTP connection to your hosting account using...

Checking Your Account Status

You may have to wait up to 48 hours before you can upload files to your account (FTP),...

Restoring a Linux Hosting Account

Hosting History is a feature in Linux shared hosting that allows you to restore files...

Using the File Manager to Move Files Between Directories

To move a file in your hosting account from one directory to another using the Hosting...

Copying Files Between Directories Using the FTP File Manager

To Copy Files between Directories Using the FTP File Manager Log in to your...

Downloading Files Using the FTP File Manager

To Download Files Using the FTP File Manager Log in to your Account Manager ....

Uploading Files Using the FTP File Manager

Your hosting account's FTP File Manager lets you upload multiple files that can be...