Frequently Asked Questions

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Uploading Files to Your Website (FTP)

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Last Updated: November 8, 2011 9:40 AM

Before people can see your website, you need to upload your site's files. We're flexible and let you do this a few different ways:

Some popular FTP clients are FileZilla, Fetch (Mac), and gFTP (Linux). You might also be able to upload your site through the software used to create it, such as Adobe Dreamweaver® or Microsoft Expressions Web®.

Every FTP client works differently, however you need to configure the following settings to connect to your hosting account:

Host Name
This is your primary hosted domain name, or your hosting account IP address.
FTP User Name
Your hosting account user name. Where's my user name?
FTP Password
Your hosting account password. I forgot my password.
Website URL
Your site's URL (e.g.http://www.coolexample.com).
FTP Site URL
Your FTP server's URL (e.g.ftp://www.coolexample.com).
Start Directory
Our hosting services do not require a "Home" or "Start" directory, so leave the field blank. If the client requires a value, enter a single forward slash followed by your hosting account user name (i.e., /<user name>).

NOTE: Our hosting accounts only support passive FTP.

For additional information about configuring specific FTP clients, see the following articles: