Frequently Asked Questions

Help Center Search

General Articles

What can I do with a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

How Can I Redirect an iTunes RSS Feed to Another Location?

If you have an RSS feed that you want to redirect to a new feed in another location,...

How do I test My FTP Connection via the Command Line in Windows or MacOSX?

To test your FTP connection using the command line, follow these steps. Open a...

How Long Does it Take to Set Up My Dedicated Server?

It may take up to 24 hours for the server option to appear in your account. Once this...

Getting Started Guides for Your Dedicated/Virtual Dedicated Server

These getting started guides will help you set up and become familiar with your...

How do I get help with my dedicated server?

If you need help with your dedicated server account, you can describe the nature of...

Setting up Your Dedicated Server

Once you have built and purchased your dedicated server, you can finish setting it up...

How do I use the Password Vault?

The Password Vault allows you to store all of the user names and passwords associated...

Turbo Panel is now Simple Control Panel

Turbo Panel's name has changed to Simple Control Panel. Turbo Panel's entire feature...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

Can I use FastCGI with Perl?

Yes. However you will need to create an .htaccess file in the directory containing the...

Which php libraries are installed by default on my Dedicated Server?

The specific php libraries installed on your Dedicated Server depend on the operating...

What Software is Installed on my Linux Dedicated Server?

The contents of your dedicated Linux server depends on what kind of Linux distribution...

Dedicated Hosting Systems Explained

Windows: Windows refers to Microsoft Windows Server 2003 Web Edition or Windows...

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can...

Dedicated Hosting Support Options

Our hosting support team is available to assist you with the management and...

Upgrading to Fedora 7

Virtual Dedicated and Dedicated Server Customers WARNING: Upgrading to a new...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

Can I Use open_basedir on My Dedicated or Virtual Dedicated Hosting Server with Plesk?

Plesk 8.0 and above configures the httpd.include file for each domain for overall site...

Updating to Fedora Core 7

Virtual Dedicated and Dedicated Server Customers Virtual Dedicated Server Customers...

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Dedicated Server by letting our expert staff...