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Frequently Asked Questions

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General Articles

Critical Paths for Your Linux Dedicated/Virtual Dedicated Server

The file directory on your Linux dedicated/virtual dedicated server contains a number...

Canceling Your Server

If you no longer need your server, you can cancel it. WARNING: Once you cancel...

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

How do I run updates on my dedicated server?

All updates regarding patches, software, and bug fixes are the responsibility of the...

Upgrading Your Server's Operating System

WARNING: Upgrading your server's operating system requires a reprovision of your...

Getting Started with Your Linux Server Using Parallels Plesk Panel 9

This guide will assist you in getting started with your Linux Server using Parallels...

Migrating Away from Red Hat Enterprise Linux

Some of the information in this article is advanced material we make available as a...

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Dedicated Server by letting our expert staff...

Setting up Your Server

Once you have purchased your server, you can finish setting it up in the Hosting...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can...

What software is installed on my Linux dedicated server?

The contents of your dedicated Linux server depends on what kind of Linux distribution...

Request Additional IP Addresses for Your Virtual Dedicated/Dedicated Server

All of our servers include up to 3 IP addresses with the account. You are allocated...

Which php libraries are installed by default on my Dedicated Server?

The specific php libraries installed on your Dedicated Server depend on the operating...

Reset Your Dedicated Server's Password

If you cannot remember the root password for your dedicated server, we will need to...

Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a...

Changing Your Password on a Dedicated or Virtual Dedicated Server

If you forget your server's Remote Desktop (Windows) or SSH (Linux) password, we can...

How do I test My FTP Connection via the Command Line in Windows or MacOSX?

To test your FTP connection using the command line, follow these steps. Open a...

Can I use FastCGI with Perl?

Yes. However you will need to create an .htaccess file in the directory containing the...

How many IP addresses come with a Dedicated server? Can I purchase more?

A dedicated servers come with a single IP address, however you may request two more at...

What can I do with a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

Finding Your PHP Version with Linux Hosting or Dedicated Servers

The easiest way to find your PHP settings for an account is to upload a PHP info...

How Long Does it Take to Set Up My Dedicated Server?

It may take up to 72 hours for the server option to appear in your account. Once this...

What is a dedicated server?

Unlike normal hosting plans, which put many customers' accounts on a single server, a...

Getting Started Guides for Your Dedicated/Virtual Dedicated Server

These getting started guides will help you set up and become familiar with your...

Create a Trouble Ticket for Your Virtual Dedicated/Dedicated Server

To Create a Trouble Ticket Log into your Account Manager . Click Servers ....

Requesting an SMTP Relay Limit Increase for Your Virtual-Dedicated or Dedicated Server

In order to request an SMTP relay limit increase for your virtual dedicated or...

How do I get help with my dedicated server?

If you need help with your dedicated server account, you can describe the nature of...

Rebooting or Requesting a Power Cycle for Your Server

You can request a power cycle of your server in the Virtual Dedicated/Dedicated...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

Dedicated Hosting Systems Explained

Dedicated Servers are perfect for eCommerce, multimedia, gaming and other sites that...

Get Support Assistance for Your Virtual Dedicated/Dedicated Server

If you need help with your virtual dedicated/dedicated server, you can describe the...

How to FTP to Your Server

With an an FTP (or File Transfer Protocol) program, you can connect to a remote server...

Dedicated/Virtual Dedicated Hosting Support Options

Our hosting support team is available to assist you with the management and...

Modifying Your Server's Add-Ons

You can modify your server's add-ons at any time. NOTE: Add-ons that are not...

Virtual Dedicated/Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

Review Your Virtual Dedicated/Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a...

What if I've reached my virtual dedicated/dedicated server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

Purchase Additional Bandwidth for Your Virtual Dedicated/Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a...