Close Window x

Frequently Asked Questions

Help Center Search

Requesting a SMTP Relay Limit Increase for Your Virtual-Dedicated or Dedicated Server

Print this Article
Comment on this Article
Last Updated: January 12, 2010 8:31 AM

In order to request an SMTP relay limit increase for your virtual dedicated or dedicated server, you will need to submit a trouble ticket. To increase this limit, we need to obtain additional information. There are two options for requesting a SMTP relay increase: Business use and Mass Mailings. Please create a Trouble Ticket from within your Hosting Control Center to request one of the following:"

To Request a SMTP Relay Limit Increase for Business Email Usage

  1. Provide the approximate number of email users you have on the server (the number can include future users).
  2. Provide the approximate number of relays each email user will send per day. We will increase the limit based on your response: 100 users sending 50 messages per day will require 5,000 relays per day.
  3. Please read our Anti-Spam Policy and acknowledge the agreement by stating the following, "I have read, understand and will abide by your anti-spam policy."

NOTE: Failure to provide all requested information will result in your request being denied.

To Request a SMTP Relay Limit Increase for Mass Mailings

  1. Provide a brief explanation about your newsletter or marketing campaign. For example: "Every Monday I send a newsletter to all of my customers."
  2. Provide the maximum number of relays you will require per day. Please note, unlimited relays will not be granted. If you do not provide a specific amount, we will default to 5,000 per day.
  3. Provide a sample copy of the email message. The sample may be included in your response or you may post the message to a web page and provide the URL.

    NOTE: Newsletters and market campaigns must comply with the CAN-SPAM Act

    .
  4. Ensure your newsletter or marketing campaign includes an Opt-out link in the message. If your message does not include an Opt-out link, the increase request will be denied.
  5. Please read our Anti-Spam Policy and acknowledge the agreement by stating the following, "I have read, understand and will abide by your anti-spam policy."

NOTE: Failure to provide all requested information will result in your request being denied.