Selling a Server Qualification Checklist
Print this Article
Comment on this Article
Last Updated:
October 8, 2009 7:34 AM
When to Sell a Virtual Dedicated Server vs. a Dedicated Server
Virtual Dedicated
Sell this option if the customer:- Needs 3rd party product installations or configurations
- Needs root or admin (SSH/RDC) access
- Concerned with price
- Not concerned with using shared resources on the server
- Not concerned with speed
Dedicated
Sell this option if the customer:- Needs 3rd party product installations or configurations
- Needs dedicated resources, e.g. CPU or RAM
- Needs root or admin (SSH/RDC) access
- Needs faster speeds
When to Sell a Non-Managed Plan vs. a Managed Plan
Conference call Assisted Service to sell a Managed Plan
Non-Managed Server
Sell this option if the customer:- Needs root or admin (SSH/RDC) access
- Needs a non-supported application
- Understands that they are responsible for updating standard software and installing any custom software on the server
- Understands that they are responsible for the server's performance, security, and management
- Understands that we provide limited free support for dedicated servers
- Understands that support outside the limited free support may require custom support fees
- Understands that free support does not include migration of an existing site
Managed Server
Sell this option if the customer:- Understands that they will not have root or admin (SSH/RDC) access
- Understands all fees, both recurring and one-time
- Understands Free Services vs. Paid Services
- Understands provision/reprovision options
- Understands Expert Hands' benefits
- Understands and agrees to the migration terms of service