Close Window x

Frequently Asked Questions

Other Languages: Español

General Articles

What software is installed on my Linux virtual dedicated server?

The contents of your virtual dedicated Linux server depends the Linux distribution you...

Create a Trouble Ticket for Your Virtual Dedicated/Dedicated Server

To Create a Trouble Ticket Log into your Account Manager . Click Servers ....

Which php libraries are installed by default on my virtual dedicated server?

The PHP libraries installed on your Virtual Dedicated Server depend on its operating...

Rebooting or Requesting a Power Cycle for Your Server

You can request a power cycle of your server in the Virtual Dedicated/Dedicated...

Migrating Websites from Shared Hosting Accounts

Some of the information in this article is advanced material we make available as a...

Get Support Assistance for Your Virtual Dedicated/Dedicated Server

If you need help with your virtual dedicated/dedicated server, you can describe the...

Can I use FastCGI with Perl?

Yes. However you will need to create an .htaccess file in the directory containing the...

Modifying Your Server's Add-Ons

You can modify your server's add-ons at any time. NOTE: Add-ons that are not...

What is a virtual dedicated server?

Occupying the space between the shared and dedicated hosting formats, a virtual...

Generating a Strong Password

A password is your first and last line of defense in computer security. Typically...

Review Your Virtual Dedicated/Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a...

Requesting an SMTP Relay Limit Increase for Your Virtual-Dedicated or Dedicated Server

In order to request an SMTP relay limit increase for your virtual dedicated or...

Virtual Dedicated Hosting Support Options

Hosting support is available to assist you in the management and maintenance of your...

Purchase Additional Bandwidth for Your Virtual Dedicated/Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a...

What server upgrades or modifications require a re-provision or downtime?

When making modifications to a Virtual Dedicated Server or a Dedicated Server, some...

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to...

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of...

How to FTP to Your Server

With an an FTP (or File Transfer Protocol) program, you can connect to a remote server...

Tips for Server Health and Maintenance

Maintenance is an important part of server management. By making sure that your...

Virtual Dedicated/Dedicated Server Quick Reference Guide

This Quick Reference guide will help you to get started with your Virtual...

Canceling Your Server

If you no longer need your server, you can cancel it. WARNING: Once you cancel...

What if I've reached my virtual dedicated/dedicated server's bandwidth allotment?

Bandwidth is a measurement of the amount of data allowed to pass between a...

How do I get help with my virtual dedicated server?

If you need help with your virtual dedicated server account, you can describe the...

Patching Your Virtual Dedicated or Dedicated Server

To protect yourself from security vulnerabilities, it is incredibly important to patch...

Setting up Your Virtual Dedicated Server

Once you have built and purchased your virtual dedicated server, you can finish...

Critical Paths for Your Linux Dedicated/Virtual Dedicated Server

The file directory on your Linux dedicated/virtual dedicated server contains a number...

Is there a way for me to start over with my virtual dedicated server?

If, at any time, you want to revert to a clean setup on your virtual dedicated server,...

Getting Started with Your Linux Server Using Parallels Plesk Panel 9

This guide will assist you in getting started with your Linux Server using Parallels...

Request Additional IP Addresses for Your Virtual Dedicated/Dedicated Server

All of our servers include up to 3 IP addresses with the account. You are allocated...

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Dedicated Server by letting our expert staff...

Changing Your Password on a Dedicated or Virtual Dedicated Server

If you forget your server's Remote Desktop (Windows) or SSH (Linux) password, we can...

Can I use open_basedir on my server running Parallels Plesk Panel?

Parallels Plesk Panel 8.0 and above configures the httpd.include file for each domain...

Reset Your Virtual Dedicated Server's Password

To Reset Your Virtual Dedicated Server's Password Log in to your Account Manager...

Virtual Dedicated Hosting Systems Explained

Virtual Dedicated Servers offer affordable flexibility for sites that need full...

How long does setting up my virtual dedicated server take?

Setting up your server can take up to 29 hours. It may take up to 24 hours for the...