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Frequently Asked Questions

How do I upgrade or downgrade options on my server?

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Last Updated: January 30, 2012 2:12 PM

Most upgrades can be done through your account under the My Products section of Servers.

To Upgrade Virtual Dedicated Servers

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Plan you want.
  6. Click Checkout, and then complete the checkout process.

To Modify Your Control Panel

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Control Panel you want.
  6. Click Checkout, and then complete the checkout process.

NOTE:Your server will require a reprovision with a control panel change.

To Upgrade Your Bandwidth

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Additional Bandwidth you want.
  6. Click Checkout, and then complete the checkout process.

To Add Plesk Pack

  1. Log in to your Account Manager
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Plesk Pack you want.
  6. Click Checkout, and then complete the checkout process.

To Add FTP Backup

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Backup - FTP option you want.
  6. Click Checkout, and then complete the checkout process.

To Add Your Firewall

  1. Log in to your Account Manager.
  2. Click Servers.
  3. Click Options next to the name of the server you want to use.
  4. Go to the Customize tab.
  5. Select the Hardware Firewall you want.
  6. Click Add, click Checkout, and then complete the checkout process.

Data Transfer (Throughput)

By default dedicated servers are limited to 10mbit speed. If you would like to increase this to 100mbit (at no cost) then you will need to create a Trouble Ticket with in your Hosting Control Center with your request and state that you fully understand this would allow you to use more than your allotted amount of bandwidth for the server, and could cause you to exceed your bandwidth limit. If you do use more than the allotted bandwidth for the server then you would be charged for the excess bandwidth.

I386 Folder

I386 folder: Windows only: Our Advanced Hosting Support will manually install the file and it will be effective immediately. There is no downtime.